Director, Global Product Management, Agentic Commerce

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Global Product Management, Agentic Commerce

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

Overview
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Client verticals include Financial Institutions, Retail & Commerce and Digital Partners and many others.

This team drives AI based solutions and products at a globally scalable level across the different customer lifecycle stages, credit risk management, operational and strategic analytics.Customer engagement and loyalty area serves as a key differentiator to optimize and grow revenue for our retail and commerce clients. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks, and executable roadmaps are crucial drivers for commercialization and business impact.

The Director, Global Product Management will work across cross functional teams such as Data & Engineering, Regional Product, Business Development, Client Delivery and Governance to deliver truly differentiated marketing technology products. The role is positioned to drive new ideas forward by combining creative thought leadership with innovation and industry best practices. This role will report into Vice President of Global Product Management.

The Role:

• Lead all key activities to drive roadmap execution of products, linking it to a quantifiable product scorecard, monitoring and optimization of performance
• Own the end-to-end Product Management cycle for design, development of features, go-to-market plans including revenue generation
• Lead the development and implementation of framework design (utilizing Studio process), modeling constructs, governance requisites, customer experience and client support
• Develop and maintain the product roadmap, KPIs, financial impact as revenue and margin on overall product P&L
• Assess, define, prioritize product enhancements and coordinate with Engineering and business sponsors on work status
• Actively engage in new innovation initiatives, data resources, and capability assessment with a futuristic lens
• Bring voice-of-the-customer metrics to life in a way that will inspire and drive change
• Adapt product enhancements continuously to customer needs, market trends, and competitive opportunities
• Provide oversight and product engagement for launch, in-market testing and global roll-out

All About You
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
• Demonstrate drive for result and a desire to succeed, follow through commitments and push self and others to deliver exceptional results
• Be a successful team player with strong experience in Product management/development utilizing data and building self-service user experiences
• Collaborate with internal cross-functional teams to drive alignment on product roadmap, built, testing and commercialization
• Prepare product specific (and occasionally program-wide) presentations for internal partners, executives and customers
• Own and drive product roadmap and continuously monitor KPIs

Skills & experience
• Product development and management experience or similar professional experience
• Experience in building data products for marketing lifecycle management and loyalty use cases for retail and commerce brands
• Experience and aptitude for product go-to-market, cross-functional team matrix environment; final impact assessment
• Excellent communication, collaboration, and leadership skills.
• Good knowledge of network engineering and infrastructure; cloud native design and API management framework

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $150,000 - $234,000 CAD