Director, Global Privacy & Information Governance

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As a member of the Visa Global Privacy Office (GPO), you will work on complex privacy and information governance topics shaping the global payments ecosystem as we enter the AI age. You will have a unique opportunity to become an expert on a diverse range of cutting-edge topics. In addition to leading the Visa global privacy program, our team supports a wide array of global, regional, and local initiatives on data governance, cybersecurity, records and information management, AI and machine learning, open banking and cross border data movement. If you have a curiosity for learning and a drive to enable business with a privacy by design mindset, we encourage you to apply for a role with the GPO.

The Director of Global Privacy and Information Governance will be a critical leader for the organization’s enterprise-wide privacy and information management programs. Reporting to the Senior Managing Counsel of Program, Policy, & Governance, this role ensures compliance with global data protection laws and internal governance standards, while enabling effective and secure management of information assets throughout their lifecycle.

Essential Functions:

• Manage and oversee global privacy and data protection policies, procedures, and compliance frameworks.
• Lead the enterprise records retention and information management program, including retention schedules, classification standards, and secure disposition protocols.
• Manage and respond to global destruction requests in accordance with legal, regulatory, and operational requirements.
• Collaborate with Legal, Compliance, IT, Cybersecurity, and business stakeholders to ensure integrated governance across privacy and information management functions.
• Monitor global regulatory developments and emerging risks to ensure proactive compliance and program adaptability.
• Responsible for developing and managing governance projects across multiple stakeholder groups including ensuring governance documentation and training is well-coordinated and centralized.
• Oversee and conduct privacy risk assessments and other privacy and information governance risk management initiatives.
• Aligning with key GPO stakeholders to drive prioritization of training and awareness initiatives to promote consistent adoption of privacy and information governance practices across the organization.
• Support internal and external audits, assessments, and reporting related to privacy and records management.
• Consistently manage stakeholder expectations, ensure delivery of the highest quality service, and solicit and act on feedback. 
• Proactively identify opportunities and deliver improvements. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Relevant experience includes privacy governance, privacy operations management, records and information management, and/ or privacy legal experience in a global entity.
• Previous experience drafting and implementing policies, standards, procedures, and/or trainings.
• Previous experience developing and refining risk management programs for privacy and/or records and information management.
• Excellent verbal, written, presentation, and interpersonal communications skills.
• Demonstrated ability to work with and support cross-functional project teams.
• Versatility, ability to prioritize and handle a large number of matters, and ability to work effectively on a small team with significant workload.
• Prior people manager experience.
• JD or equivalent strongly preferred.
• Ability to successfully navigate environments with imperfect information, and to assess and predict second and third order impacts.
• Ability to understand and document project requirements and dependencies.
• Strong people skills with proven ability to build strong working relationships with internal clients at all levels of management and work on cross-functional teams on complex issues.
• Strong attention to detail and focus on task completion is critical.
• IAPP certification such as CIPM or similar.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $145,100 to $199,800 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.