Director, Global Payroll

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Director of Global Payroll will manage the global payroll teams at a hyper-growth SaaS company with operations in the US, Canada, UK, Europe, Australia, LATAM, Asia and expanding! This leader will be a key partner in developing and implementing strategies to systematically scale the payroll operations and related accounting efficiently while maintaining quality, accuracy, internal controls and compliance. This is a high impact position within the finance organization that requires a strong ability to foster outstanding relationships with employees and senior partners across multiple business entities and functions including HR, legal, tax, accounting, FP&A, etc. This role will report to the Chief Accounting Officer.

Responsibilities

• Oversee teams of domestic and international payroll. Design and implement workflow and internal controls to ensure all payroll transactions are processed accurately, timely and in compliance with International, federal and local, state, country specific laws and regulations; and substantiated by sufficient set of underlying documentation and support.

• Oversee full-cycle processing and accounting of US and International payroll for 1,500+ employees in US, Canada, UK and Europe and all off-cycle payroll as deemed necessary.

• Manage partnership with Ultimate Software (UKG), Papaya and Deel to optimize system functionality and exploit opportunities for process automation.

• Recruit and develop the best-in-class talent that will be subject matter experts and points of contact for all internal and external payroll inquiries.

• Develop and execute a strategic plan to scale and optimize the global payroll administration that can support the headcount growth each year and in new geo territories. Coordinate regional efforts towards global process standardization while allowing local flexibility when required.

• Monitor the latest payroll and wage laws and regulations to maintain tax and benefits compliance around deductions, withholdings, garnishments, classifications, employee mobility tracking, etc.

• Ensure quarterly and annual filings and reports are reviewed, approved and filed timely and accurately (941s, W2s, 1042s, etc.)

• Participate in designing and implementing internal controls and documentation in accordance with SOX and International/Federal/State compliance requirements.

• Support the corporate accounting team by participating in month/quarter/year-end financial closing activities as well as external audits: Payroll journal entries, payroll and benefits related account reconciliations.

• Actively engage with cross functional leadership to keep abreast of the business objectives, priorities and strategies to enable collaborative and supportive relationships as well as provide value added services to each other.

• Lead, coach, mentor and train the team; take an active interest in their growth and develop the next generation of leaders.

• Lead or assist on special tasks and projects as needed (e.g. external/statutory/compliance audits and filings, entity set up, system implementation, etc.).

• Other duties as assigned.

Requirements

• Bachelor’s degree or higher in accounting, finance, business, or other relevant or related field or equivalent experience.

• Preferred payroll certifications (CPP, PHR, HRIP)

• 10+ years of progressive leadership experience managing global payroll function and overseeing the processing of multi-state and multi-country payrolls for large exempt and non-exempt workforce with hands on responsibilities.

• Experience transforming a payroll function to maximize automation, scalability and cost effectiveness

• UKG, Papaya and Deel knowledge and experience preferred; must have deep knowledge and experience working with payroll vendors and platform technologies

• Strong project management experience including the ability to manage project plans, dependencies, critical path activities and milestones

• Highly analytical, aptitude for quantitative and qualitative analysis.

• Excellent organizational skills and attention to detail.

• Must be able to prioritize tasks to meet deadlines and demands.

• Excels in hyper-growth environments; versatile, capable of managing multiple projects and tasks.

• Able to communicate effectively with teammates and various levels of management as well as external contacts.

• Reliable, with a strong work ethic.

• Demonstrates professionalism and maturity in handling confidential information.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$107,900—$336,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.