Director, Global Client Partnership

Job Type: Permanent, full time

Reporting to: Head of Global Client Partnerships

Location: Home based. Ideally EU based role – International travel required

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our STEM team uses benchmarking through AI-enabled and evidence-based approaches to drive alignment resulting in accelerated performance. Serving clients across brand & commercial, Medical Affairs & sales, our expertise includes data, research & insights (proprietary benchmarking data), strategic brand alignment, and sales & MSL performance benchmarking. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.

Job purpose:

The Global Client Partnerships (GCP) Project Director (PD) is the point of contact for a group of established global accounts. The PD will lead account team, with matrix leadership of an Account Manager and Insights Partners. They will direct project delivery, ongoing client relationships and business development activities focused on depth and expansion. There is line management responsibly for an account manager. The PD will also partner with the VP Strategic Account team to optimise current and future business to deliver excellence in quality and efficiency internally and externally. As part of the global client partnerships team – the PD plays a critical role in the success of the team as a whole and will champion collaboration to deliver excellence for Global clients.

Job Role:

The PD will lead delivery and client relationship development for their accounts, ensuring that client service on those accounts is high. The PD will be in regular contact with key client stakeholders, learning about their business and their challenges and how STEM can support them. Acting as the ‘voice of the client’ within STEM, the PD will ensure that the relationships with the clients are maintained and if possible, improved.

The PD has a responsibility for business development, including maintaining current business and helping to grow existing business within the assigned accounts. The Project Director will partner the VP Strategic Accounts to plan Business Development activities for new areas within global accounts, working with them to support smooth transition from BD to delivery. The PD will actively participate in planning and reporting for strategic accounts – identifying opportunities for growth and supporting account reviews and deep dives where required.

Projects within the accounts will be directed by the PD. This requires such project tasks as, interviewing client leaders, analysing and interpreting observational data, developing key insights, and ultimately presenting the final report with strategic recommendations, as well as maintaining ongoing contact with the client.

Ensure that projects are set up and resourced appropriately at the outset, and manages the progress of the projects throughout, ensuring that the client stakeholders and internal STEM stakeholders are communicated with about progress.

The PD will therefore resolve any issues with the projects and ensure that the accounts are managed in an effective way to manage the client’s expectations and deliver excellent service. The PD will work with local STEM colleagues to coordinate and ensure locally managed projects within the PD’s accounts are delivered on time and to a high quality. The PD will be responsible for ensuring that local teams are provided with sufficient information to enable them to run projects in accordance with the client’s expectations. The PD will work with local GM/VPs and PDs to ensure this. The PD will track established global account plan progress against defined quality and delivery measures.

The PD will work closely with the Analysis team to interpret the data and stress-tests an initial hypothesis, so that a bespoke presentation can be brought together by the support team, and strategic recommendations can be made to the client.

Essential Requirements:

• Detailed knowledge of STEM, its clients, its operations and how to develop business for STEM.

• Strong understanding of commercial operations roles and processes within pharmaceutical industry is preferred.

• Results-focused and excellent interpersonal skills to win business.

• Excellent communicator. Must be able to adapt communication style according to the situation and audience. Can ‘tell a story’ and close a deal.

• Strong leader – comfortable leading cross functional work and leading through influence rather than position.

• Active listener.

• Ability to network at high levels and be credible when interacting with senior individuals within client companies is essential.

• Ambitious, ability to work independently but a good team player with good leadership skills.

• Gravitas and interpersonal awareness to interact, challenge, advise and deliver solutions.

• A thorough understanding of the STEM methodology is required.

• Successful experience dealing with senior level stakeholders within clients is essential.

• Successful experience developing business on a consistent basis or demonstration of willingness and potential to develop this quickly is essential.

• Successful experience managing accounts/client relationships to deliver to client expectations.

Find us here:

Website: www.inizio.com/ourbusinesses/ignite

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.