Director, Fraud Integrity & Revenue Optimization

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Director, Fraud Integrity & Revenue Optimization

This role is accountable for leading MFSG’s fraud risk, authorization, adjudication, and loss prevention functions across Canada and the U.S. As Director, you will own decision integrity across high-risk transactions, ensuring that revenue is protected, fraud is proactively mitigated, and operational controls are consistently enforced.

You will operate at an enterprise level—connecting risk strategy, field execution, and technology enablement—to strengthen how we detect, decide, and respond to risk.

What You’ll Do

Enterprise Risk & Decision Integrity

• Oversee authorization and adjudication frameworks to ensure consistent, policy-aligned decisioning

• Improve accuracy and reliability of financial decisions across high-risk transactions

• Strengthen controls that directly impact revenue protection and fraud exposure

Fraud Prevention & Loss Mitigation

• Lead end-to-end fraud detection, investigation, and loss prevention efforts

• Identify systemic vulnerabilities and implement durable fixes

• Reduce preventable losses through better controls, insights, and execution discipline

Revenue Protection & Optimization

• Ensure decision quality supports accurate fee capture and minimizes leakage

• Balance risk controls with business performance and customer impact

• Improve outcomes by refining policies, workflows, and exception handling

Operational Excellence & Automation

• Introduce automation to streamline manual review, authorization, and investigation workflows

• Reduce turnaround times and operational friction through intelligent process design

• Partner with Technology teams to enhance monitoring, controls, and system rules

Risk Intelligence & Governance

• Own risk reporting and deliver clear, actionable insights to senior leadership

• Lead governance routines for escalations, incidents, and emerging risk patterns

• Translate data into preventative strategies that strengthen enterprise controls

Cross-Functional Influence

• Work closely with CX, Stores, Risk, IT, Finance, HR, and Legal to align on risk priorities

• Drive consistency in how risk is managed across channels and regions

• Influence decisions that shape both operational and strategic outcomes

Leadership & Culture

• Build and lead high-performing teams across multiple risk domains

• Establish a culture grounded in accountability, integrity, and sound judgment

• Develop leadership capability and ensure strong succession planning

What You’ll Bring to the Table

• Deep experience in fraud risk, financial operations, or integrity-focused functions

• Proven leadership in managing complex, high-stakes operational environments

• Strong judgment in balancing risk, revenue, and customer impact

• Experience building or improving authorization, adjudication, or loss prevention frameworks

• Track record of driving measurable improvements in accuracy, efficiency, and loss reduction

• Ability to operate cross-functionally and influence at an enterprise level

Education + Experience

Bachelor’s or Master’s degree in fraud, risk management, financial operations or any related domains, or professional certifications in a related field are considered an asset.

Ready to lead

If you’re driven to strengthen decision integrity, reduce risk exposure, and build systems that protect both customers and the business, this is an opportunity to lead at scale and make a measurable impact.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$150000 to C$ 165000.

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.