Director Experiences

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Director of Experiences will plan and execute a portfolio of high-impact events and activations that serve our global partnerships org and MSG Sports (brand, marketing, and ticketing businesses). Operating as a highly resourceful individual contributor, this role is responsible for bringing partner contractual events, fan experiences, season ticket member activations, and brand programming to life — managing the full lifecycle from concept through execution. The Director will work closely with internal stakeholders and strategically deploy third-party event agencies to deliver experiences at scale, serving as the primary point of accountability for quality, consistency, and commercial outcomes across the entire portfolio.

What will you do?

• Own end-to-end planning and execution of a broad portfolio of partner, brand, and ticketing experiences — including contractual partner activations, fan-facing events, large scale season ticket member experiences, golf outings, alumni events, and community initiatives

• Manage and direct third-party event agencies across the portfolio — setting clear briefs, overseeing deliverables, and holding agencies accountable to quality, timeline, and budget standards

• Serve as the primary day-to-day lead for all assigned events, managing all logistics including venue contracting, F&B, staffing, décor, security, check-in, and on-site execution — whether delivered directly or through agency partners

• Partner with internal stakeholders across partnerships, ticketing, brand, and player relations to develop event concepts and ensure experiences align with business objectives and partner commitments

• Build and manage event budgets across the full portfolio, allocating resources effectively between direct delivery and agency-supported events while tracking costs against targets

• Manage contract processes with venues, vendors, and external agencies — ensuring agreements are in place and all parties are aligned ahead of each event

• Coordinate talent, alumni, and player logistics in close partnership with basketball and hockey operations, ensuring seamless integration into events

• Lead on-site execution across a wide range of event formats — from intimate VIP dinners and partner golf outings to large-scale fan activations and playoff programming

• Manage and process all event-related invoices and expenses in a timely and accurate manner

• Conduct post-event analysis and gather cross-functional feedback to identify best practices and continuously improve event quality and efficiency year-over-year

What do you need to succeed?

• 8–10 years of experience in event planning and execution, with demonstrated experience managing a diverse portfolio of event types and sizes — including in an individual contributor capacity

• Proven experience managing third-party event agencies — including briefing, overseeing production, and holding external partners accountable to outcomes

• Experience working in or alongside a sports, media, or entertainment environment is strongly preferred — familiarity with partner contractual events and fan-facing activations is a plus

• Proven ability to manage multiple events simultaneously across different stakeholder groups, timelines, and complexity levels without direct team support

• Strong budget management skills with a track record of delivering high-quality experiences within cost parameters

• Excellent communicator and relationship-builder — comfortable working across a wide range of internal partners, external vendors, agencies, and senior stakeholders

• Highly resourceful and self-sufficient — able to drive a high volume of work independently while knowing when and how to leverage external resources effectively

• Highly detail-oriented with strong organizational skills and the ability to manage complex logistics without losing sight of the bigger picture

• Calm and decisive under pressure — able to adapt quickly and make confident decisions in fast-moving, high-stakes environments

Special requirements

• Ability to stand for the duration of evening events

• Available to work extended hours including evenings, weekends, and holidays as required by the event calendar

• Travel required

#LI-ONSITE

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.