Director, Enrollment Innovation

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

Thyme Care's ability to enroll members into our program is critical to our continued growth and success. While our phone outreach has delivered strong results against industry standards, we see significant opportunities to go further. We're investing strategically in new channels and pilots to unlock the next level of enrollment performance.

The Director of Enrollment Innovation is a brand new role dedicated to leading these new investments and initiatives to drive enrollment success. Reporting to the Head of Enrollment Strategy, you'll be responsible for identifying untapped opportunities, designing and executing rigorous pilots, and scaling what works. This role is equal parts ideation, execution, and scale: you'll move from whiteboard to pilot to operational rollout, acting as the driving force behind our next generation of enrollment strategies.

• Identify and evaluate new enrollment channels and strategies — including in-person enrollment, physician and partner-supported enrollment, and emerging technologies. You'll work cross-functionally with Operations, Product, Marketing, Clinical, and Data teams to assess opportunities and recommend which ones we should test.

• Own the end-to-end design and execution of enrollment pilots — from building the business case and securing resources, to hands-on implementation, measurement, and analysis. You'll operate as the de facto owner of early-stage initiatives, with accountability for results and rapid iteration.

• Build data-backed insights that tell the story of what's working and why, translating pilot learnings into strategic recommendations for leadership and operational playbooks for scale.

• Develop a repeatable innovation function — creating the frameworks and processes that help Thyme Care consistently evaluate, test, and scale new enrollment approaches with speed and rigor.

• Stay ahead of industry trends and bring fresh thinking to enrollment strategy, challenging conventional approaches while remaining grounded in member needs and operational feasibility.

WHAT YOU’VE DONE

• 7+ years of experience across healthcare strategy and operations, with a clear track record of building and scaling complex initiatives from the ground up.

• A background that combines strategic thinking with operational execution — you're equally comfortable building business cases and rolling up your sleeves to make things happen.

• Strong quantitative skills, including proficiency with data analysis tools and comfort building models to forecast impact.

• Demonstrated ability to influence and align cross-functional stakeholders at all levels without direct authority, building trust and driving collaboration across teams.

• Comfort with ambiguity and a bias for action — you know how to create clarity, structure, and results when there's no playbook.

• Bachelor's degree required; MBA or relevant graduate degree preferred.

• Experience working in healthcare and/or value-based-care specifically a plus.

WHAT LEADS TO SUCCESS

Entrepreneurial mindset. You're energized by building new things from scratch and comfortable with the uncertainty that comes with innovation.
Bias toward action. You move quickly, test boldly, and iterate based on what you learn rather than waiting for perfect information.
Data-driven decision making. You let the numbers guide you but balance analytical rigor with speed and pragmatism.
Exceptional project management. You can juggle multiple pilots simultaneously while maintaining quality, meeting deadlines, and keeping stakeholders aligned.
Creative problem solving. You challenge conventional thinking and bring fresh ideas while staying grounded in what's operationally feasible.
Strong communication skills. You can craft compelling narratives for diverse audiences, from frontline enrollment specialists to executive leadership and external partners.
Natural collaboration. You build trust quickly, navigate organizational dynamics with ease, and bring people along even when you don't have formal authority.
Resilience and learning agility. When pilots don't perform as expected, you extract insights quickly and pivot with confidence.
Mission-driven. You have genuine passion for improving healthcare access and outcomes for people facing cancer, and that purpose fuels your work.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $165,750 - $195,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.