Director - Dgtl. Trnf.

wnsglobalservices144

Pune, MH, India permanent

Posted: April 1, 2026

Quick Summary

The Director - Dgtl. Trnf. is a key leadership role to oversee the overall strategy and direction of the company's digital transformation initiatives. The ideal candidate will have a strong business acumen, industry expertise, and experience in BPM, as well as excellent communication and leadership skills.

Job Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Work collaboratively with teams to perform due diligence and work across solution design, development, testing phases for digital transformation solution implementation.• Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for Lloyds of London market for a BPO/BPM organization• Create and Drive Process Excellence Transformation Roadmap & Projects• Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, Digital, RPA, Analytics and other levers.• Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts.• Coach and Mentor Transformation experts to deliver on contractual and non-contractual Improvement commitments.• Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.• Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.• Drive contractual productivity, gap assessment,• Creating various approaches, negotiating and fostering relationships with internal and external partners

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