Director - Contract Management (CDU 11) 20004443

The Director – Contractor Management will provide leadership and oversight of the operational and contractual performance of all Operations & Maintenance (O&M) service providers across the developing city multi-modal public transport network, including buses, rail, and related transport systems. The role ensures seamless integration of services through robust contract governance, performance management, and senior-level stakeholder engagement.

Reports to the Senior Director Transaction and Contract Management

Key Responsibilities

Functional Contract Leadership

• Define and lead Qiddiya’s contractor management and performance frameworks to deliver world-class transport services.
• Provide executive direction to ensure contracts drive innovation, operational excellence, and customer-centric outcomes.
• Advise the Executive Leadership Team and Board on contractual risks, opportunities, market engagement, and long-term supplier strategies.

Contract Performance & Compliance

• Lead the governance of multi-billion SAR O&M contracts, ensuring strict compliance with KPIs, SLAs, and regulatory standards.
• Direct high-level negotiations on contract awards, variations, renewals, and dispute resolutions.
• Establish and oversee executive-level reporting and performance dashboards to ensure transparency and accountability across all contracts.

Stakeholder & Relationship Management

• Serve as client representative with contractor leadership teams, consortium partners, and transport authorities.
• Build and sustain high-level partnerships to optimize resources, integrate services, and enhance customer experience collaborating with interfacing Stakeholders.
• Represent Qiddiya at national and international forums, government engagements, and industry platforms.

Continuous Improvement & Innovation

• Champion the adoption of technology, data-driven insights, and best practices to enhance contractor performance.
• Embed lessons learned into future procurement and contract strategies to achieve continuous improvement.
• Drive contractual innovation to ensure adaptability to emerging mobility trends and future growth.

Requirements:
• Skills & Competencies
• Contract & Commercial Management – Expert in managing complex, high-value, multi-stakeholder agreements.
• Negotiation – Proven ability to lead high-stakes negotiations, secure strategic outcomes, and influence senior stakeholders.
• Performance Management – Strong ability to design, oversee, and enforce robust KPI/SLA frameworks that deliver continuous improvement.
• Risk Governance – Skilled in identifying, mitigating, and managing operational, contractual, and reputational risks at scale.
• Stakeholder Collaboration – Adept at engaging with contractors, regulators, government agencies, and executive leadership.
• Decision-Making – Decisive leader in complex, time-sensitive, and high-impact environments.

• Qualifications & Experience
• Bachelor’s degree in business administration, Transport Management, Engineering, or related field; Master’s preferred.
• 10 - 12 + years of progressive leadership experience in contractor or contract management, ideally within transport, infrastructure, or large-scale city operations.
• Demonstrated success in managing complex, high-value, multi-modal O&M contracts.
• Strong understanding of integrated bus, rail, and mobility operations within urban contexts.
• Excellent leadership, negotiation, and stakeholder management skills at executive level.