Director - Cocktail Services

 

The Director of Cocktail Services leads casino cocktail service operations within a 24-hour gaming environment. This role oversees a large-scale team of cocktail servers and managers, ensuring exceptional complimentary beverage service while meeting guest satisfaction, service, and operational goals.

Key Responsibilities

• Lead and manage a large-scale team of  200+ team members
• Oversee hiring, training, scheduling, and performance management
• Manage labor and staffing for a 24-hour operation
• Uphold and continuously improve service standards beverage service.
• Ensure compliance with alcohol service laws and company policies
• Maintain strong floor presence and cross-department collaboration
• Partner with Beverage, Gaming Operations, Human Resources, Security, and Compliance teams to support seamless operations.
• Strong leadership, communication, and organizational skills.
• Monitor guest feedback, service scores, and operational metrics; implement action plans to drive continuous improvement.

• 3+ years as a Beverage Manager or Assistant Beverage Manage, preferably in a casino, resort, or a 24-hour high-volume hospitality environment.
• Experience leading large, multi-shift teams
• Strong scheduling, labor planning, and operational skills
• Proven ability to meet guest service and performance goals
• Knowledge of responsible alcohol service and SNHD regulatory compliance.

Work Environment

• 24-hour casino gaming floor
• Nights, weekends, and holidays required

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.