Director, Client Partnership (Luxury Client)

Code3 is an integrated marketing agency, powering business growth for digital disruptors and Fortune 500 leaders alike. Our power is at the intersection of Connections, Creative and Commerce – that’s what is in our DNA. By harvesting insights and utilizing audience data, we work with our clients to develop scroll-stopping content and creative that performs and elevates the brands we work with across all digital media platforms.

Our people are energized by challenges and sprint to find unorthodox solutions. We plan, activate and measure as one team, and we’re not afraid to push boundaries and test our way to success. Coders are Relentless, Gritty, Nimble humans who are always striving to be better.

Who You Are
We are looking for a Director, Client Partnership with deep Social and Performance Media experience, who will be responsible for overseeing a luxury client within the Retail & Fashion vertical at Code3. Day-to-day you’ll lead an integrated team to develop holistic media strategies to solve client challenges and deliver brilliant results on your accounts. You’ll develop strong rapport with your clients, understanding their business objectives to ensure work is on strategy and on track.

*Note: Due to the specific luxury client, this is a hybrid position only available to candidates based in the immediate New York City metropolitan area. While Code3 does not have a physical office in New York City, this role will be required to attend in-person client and vendor meetings in midtown/downtown Manhattan multiple times a week and after-work engagements at least once a week.

What you’ll do:

• Build and foster collaborative and trusted client relationships, acting as key advisor and partner

• Demonstrate exceptional strategic thinking by proactively identifying opportunities, crafting innovative and integrated media strategies, and aligning campaigns with client business goals to deliver on holistic brand goals

• Support and guide the overall strategy & performance on the account and ultimately be responsible for success of the client key metrics

• Elevate channel strategy across all platforms and identify strategy and activation gaps across agency portfolio of clients

• Proactively pressure test and challenge media channel status quo and both external and internal briefs

• Monitor and evaluate the competitive landscape to drive strategic business insights

• Interpret client needs and feedback into actionable next steps for Code3 team to meet and exceed client expectations

• Collaborate across departments (Social, Activation, Analytics) to provide holistic client management, strategy and performance insights

• Collaborate with Finance and Practice managers to assist in hitting profitability goals based on optimal resourcing, SOW and pricing

• Define what internal teams need in order to be successful in driving outcomes and setting expectations with the client

• Evaluate and provide input to Activation team members regarding the most effective digital marketing channels based on client goals and target audience behavior

• Present strategies, reports, and campaign results to clients in a compelling and persuasive manner

• Identify growth opportunities within your client portfolio through upsells and cross-sells

• Participate in New Business Development and Cross-Agency Client work

• Attends in-person client and partner presentations and events

Who will love this role:

• Passion for fashion, beauty and/or luxury brands

• A passionate and data-driven digital marketer who loves to develop strategy and exceed client expectations

• A people person that enjoys close relationships and attending social events with your team, partners and clients

• A collaborative and supportive team member who keeps a positive attitude in the quick pace of agency life

• A problem solver who likes to work with internal teams and recommends and anticipates solutions when problems arise

• An exceptional presenter who thrives in communicating analytical information in a simple yet engaging way to clients and stakeholders

You should have:

• 6+ years of digital media experience with a strong focus in Social media (GA4 and broader Performance Media is a plus)

• A proven track record of success with client retention and upsells

• Excellent senior-level client presentation abilities

• Experience providing strategic guidance and growth for accounts

• Experience serving as an escalation point for clients, supporting with fire drills, strategic guidance, and growth

• Experience in managing a team is a must

• A self-motivated drive and curiosity to learn

• Experience with luxury, fashion, and/or beauty brands is a plus

Perks and Benefits:

• Full medical, dental, and vision benefits as well as generous retirement program

• Thoughtful parental leave and return program

• Flexible Time Off, holidays, quarterly Company “Recharge” Days, and holiday closure in December

• Ongoing learning and development opportunities

• Commitment to transparent DEIB practices

Code3’s people are what set us apart. We’re dedicated to hiring, retaining, and developing a diverse group of remarkable Coders because we know it’s the way things should be. By prioritizing our commitment to fostering an inclusive, equitable, and safe environment, we are living our mission of fueling the growth of our people. It’s this focus that empowers Coders to not only achieve great work for our clients, but also propel their own development forward and upward. We strongly encourage people from underrepresented backgrounds and all identities to apply even if you don’t feel that you meet all of the requirements above!

If you have any special needs that we can accommodate, please reach out to our team at [email protected] so we can make accommodations.

Salary Information: The base salary range for this position is $139,500 - $157,500 and is commensurate with candidate experience and location. The position also offers a bonus based on company and client success.