Director - Agent Suite Product Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director - Agent Suite Product Development

Job Description Summary
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Director, Product within Mastercard’s emerging AI Consulting team is responsible for shaping the core AI product and managing the solution roadmap. This role operates in a highly dynamic environment where ambiguity is inherent and innovation is essential.

The position combines strategic product leadership with hands-on execution, requiring the ability to create clarity from complexity and drive measurable impact. The Director serves as the “voice of the asset,” translating market signals, client needs, and strategic priorities into actionable product roadmaps. This team is also responsible for developing and managing payment solutions and services specifically for bank partners, overseeing the entire product development lifecycle, and driving innovation and expertise in the evolving FI landscape, while ensuring solutions are technically sound, commercially viable, and globally scalable.

Key Responsibilities

A. Product Development & Execution

Act as the “voice of the asset,” converting market demand and client feedback into clear technical requirements and user stories for Engineering and Data Science teams.

Define and manage the product roadmap for AI-enabled consulting solutions, prioritizing features for maximum impact and scalability.

Partner with Engineering to shape product architecture, release plans, and quality standards.

B. Portfolio & Lifecycle Management

Own the end-to-end lifecycle for assigned products: ideation, pilot, launch, and continuous optimization.

Monitor emerging technologies and competitive trends to inform enhancements and maintain differentiation.

Track performance metrics and translate insights into actionable improvements.

C. Client Engagement & Commercial Impact

Support client co-creation sessions and strategic discussions with Financial Institutions.

Provide product expertise during sales cycles and help shape proposals that articulate value and differentiation.

Manage budgets for assigned portfolio and ensure initiatives deliver measurable business outcomes

D. Team & Cross-Functional Collaboration

Operate with a startup mindset, embracing ambiguity, driving rapid experimentation, and iterating based on feedback.

Collaborate with diverse, cross-functional teams (Engineering, Marketing, Sales, etc.) in a matrixed organization to ensure alignment and delivery of integrated solutions.

All About You
Experience in product management, consulting, or technology solutions; experience in AI/ML, fintech, or enterprise B2B preferred.

Proven ability to define and launch scaled technology products in partnership with Engineering and Go-To-Market teams.

Strong technical acumen; able to understand complex data science concepts and communicate effectively to diverse audiences.

Comfortable operating without a playbook—able to create structure from ambiguity and drive clarity in fast-changing environments.

Exceptional analytical, problem-solving, and storytelling skills; capable of influencing senior executives.

Bachelor’s degree or equivalent experience; MBA or advanced technical degree preferred.

Passion for innovation, AI-driven solutions, and building new capabilities from the ground up.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.