Director, Aftersales

About Taiga

Taiga is a Canadian company reinventing powersports with high-performance electric vehicles built for extraordinary environments. Built on a clean-sheet platform, our vehicles deliver industry-leading power-to-weight performance, advanced thermal systems, and connected technology. From premier ski resorts to pristine waterways, our snowmobiles and personal watercraft enable outdoor adventure without compromising the places they operate in.

Position Overview

Taiga is seeking a Director of Aftersales to lead service and parts operations for our omni-channel model, selling through dealers, distributors, commercial fleet partners, government accounts, and direct-to-consumer (B2C).

This role ensures operational excellence across service, warranty, and parts while developing scalable processes, systems, and team capability to support global growth. The Director of Aftersales works cross-functionally with sales, engineering, production, logistics, and finance teams to ensure customers and partners receive timely, high-quality service and support.

Core Responsibilities

Global Service & Parts Operations

Lead service and parts operations across all sales channels including dealers, distributors, fleets, government customers, and direct-to-consumer sales.

Develop and maintain scalable service operations, processes, and SOPs to support the company’s current operations while preparing for future growth.

Oversee service repair scheduling, technical support coordination, and service case management including service team prioritization.

Warranty Governance & Administration

Develop and maintain warranty policies, procedures, and operational processes.

Monitor warranty claims and trends to help manage warranty exposure and ensure proper claim documentation and approvals.

Develop and ensure compliance with flat rate time standards, warranty policies, and reimbursement requirements.

Work with Leadership and Finance to monitor warranty performance and provide reporting supporting warranty reserve planning.

Service Process & Quality Management

Develop and maintain global service procedures and service support processes.

Implement service approval workflows and escalation procedures.

Ensure compliance with regional service regulations and consumer protection laws.

Establish service performance reporting.

Develop service level expectations to ensure timely repairs and strong customer experience.

Network Service Enablement

Develop service support structure to enable dealers, distributors, and fleets to maintain and repair vehicles.

Define service readiness requirements for new markets and partner activation.

Partner with Network Operations to ensure appropriate service coverage based on vehicle parc, fleet deployment, and market activity.

Develop service training programs and certification requirements for dealers, distributors, and fleet partners.

Support partners with service documentation, service bulletins, and technical guidance.

Parts, Accessories & Clothing (PAC) Support

Support PAC growth by collaborating with Sales on parts demand forecasting and accessory availability.

Develop parts stocking recommendations for dealers and distributors.

Coordinate with Logistics to ensure timely, accurate, and high-quality parts shipments.

Establish parts inventory targets and monitor parts fill rate performance.

Work with Operations to reduce backorders and improve parts availability across regions.

Management Responsibilities

Lead and develop the service and parts team while building scalable processes and structure.

Establish clear performance expectations and operational metrics.

Support professional development and training of service team members.

Promote a culture of responsiveness, accountability, and continuous improvement.

Qualifications

10+ years of experience in service and parts operations within OEM powersports, marine, automotive, or related industries.

Experience supporting dealer and distributor networks with service and parts.

Strong understanding of warranty administration and service operations.

Experience building and improving operational processes and service support systems.

Strong cross-functional collaboration skills working with sales, engineering, and operations, teams.

Data-driven decision-making with strong organizational and operational management skills.

Experience working in a growth-stage or scaling OEM environment is preferred.

What we offer

A competitive salary and benefits package including group insurance as of day one and RRSP with employer matching

The opportunity to play a foundational role in shaping the future of outdoor exploration for a leading electric vehicle brand.

Hands-on experience with Taiga vehicles – experience the impact of your work out in the wild.

Taiga values diversity in hiring and in its workforce, and welcomes applications from people with diverse backgrounds, education, and experience. We recognize that there are many barriers to equal access to employment and career development opportunities, and we strive to hire groups that are under-represented in the technology industry. Diversity at Taiga means fostering a workplace where differences are valued for the contributions they make to our great team. 

Thank you for your interest in Taiga. However, only those selected for an interview will be contacted. 

For more information about Taiga, visit www.taigamotors.com