Director, Account Management

SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. Here at SteadyMD, we take pride in the fact that our core values are integrated into everything we do. Our core values of integrity, collaboration, flexibility, and ownership have allowed us to create a diverse team of individuals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload.

Currently, we are seeking a Director of Account Management who will be responsible for leading strategic, enterprise-level client relationships and ensuring exceptional delivery of outcomes, quality, and long-term partnership value. This role owns a portfolio of high-impact clients and operates as the senior escalation point and internal advocate for client success. This role does not carry an individual sales quota. Success is measured by client retention, account health, team performance, and delivery of strategic outcomes.Specifically, you will:

• Own the relationship with our clients and their stakeholders and be responsible for the outcomes of each of their programs.
• Have a strong solution-focused work ethic with a high degree of flexibility, supporting multiple projects of varying complexities and priorities.
• Have deep experience facilitating cross-functional team discussions, including well-developed negotiation skills and providing direction while not having direct authority.
• Partner closely with our clients to resolve challenges involving project strategy, scope, and direction.
• Drive the monthly process around reporting, forecasting, and analysis of client programs.
• Coordinate across our clinicians, medical operations, technology, product, patient experience, and other teams as necessary.
• Serve as the voice of the client and their patients to our internal teams.
• Lead executive-level client engagements with confidence and authority, demonstrating strong executive presence and the ability to guide complex discussions, align stakeholders, and drive decisions.

Requirements:
The ideal candidate will have:

• 7+ years experience in Account Management or Client Services managing large, cross-functional support initiatives, with an emphasis on customer experience and quality
• A minimum of 3+ years of project management or program management experience, ideally in healthcare or technology
• A minimum of 3+ years of experience working at a start-up or in an ambiguous work environment where ownership and adaptability are required
• Ability to work at least 3 days from our office in St. Louis, MO or New York, NY.
• Ability to build and sustain client relationships
• Great communication, organization, presentation, and interpersonal skills
• Ability to lead enterprise QBRs
• Exceptional time management and prioritization skills in a fast moving environment
• Ability to support renewals and growth
• High operational fluency and comfort partnering with technical and clinical teams.
• Organized and detail-oriented - a lover of process
• Ability to creatively solve problems without breaking a sweat
• Experience with modern collaboration tools (Slack, Jira, Google Docs).

Benefits:
• Competitive Compensation. The annual salary range for this role is $120,000 - $160,000 depending on experience.
• Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
• 401k & Parental Leave Benefits offered to all full-time employees.
• Unlimited PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.