Direct Client Support Worker

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union

Number of vacancies:  1

New or Replacement Position: New

Site: Toronto General Hospital

Department: National Eating Disorder Information Centre (NEDIC)

Reports to: NEDIC Manager

Salary Range: $25.11 to $31.39

Hours: 0 - 15 hours per week

Shifts: Days and Afternoons

Status: Casual

Closing Date: May 25, 2026

Position Summary

The National Eating Disorder Information Centre (NEDIC) was founded in 1985 to provide information, resources, referrals and support to Canadians affected by eating disorders through our toll free help line and instant chat services. NEDIC is a program of the University Health Network's Center for Mental Health.  For more information, please visit: www.nedic.ca

The Direct Client Support Worker provides information and resources around eating disorders and food/weight preoccupation to a diverse client population in a timely, non-judgmental manner.

Duties

• Provides information, referrals, resources and support
• Responds to questions received via the telephone, e-mail or direct walk in, from a diverse client base, in a timely manner
• Analyze situations to determine social, economic, recreational and educational services in the community that will meet clients’ needs
• Engage in non-judgmental problem solving, providing information (e.g., referral), support, and system/pathway navigation etc.
• Listens patiently, analyzes situations accurately, recognizing potential emergency/crisis situations
• Uses soft counseling skills that is non-judgmental, involving acknowledging how the call feels, providing resource options, as appropriate
• Maintain an up-to-date knowledge of relevant services and resources in the community
• Respond to routine queries regarding services provided by NEDIC
• Prioritize workload to meet NEDIC guidelines and client needs
• Provides support to new DCS support staff and volunteers/students under the direction of the program manager/senior DCS worker on an ongoing basis, including monitoring calls/chats and providing guidance/direction when necessary, flags concerns as they arise with the program manager/senior DCS worker
• Utilize standard forms to maintain statistics of all activities related to client interaction including response times etc, this information is utilized in donor and ministry reporting and to gauge community resource needs
• Update and maintain service provider listings on an ongoing basis
• Update and maintain information related to direct client services including website and files, incl. broken links, outdated material
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested
• Distributing NEDIC materials
• Editing, writing, researching for program content such as social media activity

• Completion of a 2 year community college program in Human services, social service worker or recognized equivalent, minimum
• College diploma in counselling or social services field
• At least 2 years experience providing support and/or counselling to individuals with mental health issues
• Crisis counselling and intervention training
• Solid understanding of eating disorders, related mental health issues and food & weight preoccupation
• Basic knowledge of service system/pathways to care is essential
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills
• Computer literacy required, MS Office preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.