Digital Solutions Representative

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

We are seeking a solution-oriented, customer-first minded, and hands-on professional to bring digital solutions to our hospital customers. These solutions provide greater access to data and information, seamless clinical media management, enhanced learning and development, and collaboration tools. The Digital Solution Integration Specialist will be responsible for consulting, demonstration, clinical workflow blueprinting, user training, and overall digital implementation management. Working closely with Sales and other Intuitive teams, this position will ensure a smooth and first-class digital onboarding experience for our customers and act as the primary point of contact throughout the onboarding process.

Essential Job Duties 

• Collaborate with Marketing and Sales teams on digital targeting and planning.
• Demonstrate, promote, and sell digital solutions to key customer personnel at hospitals, conferences, etc. as a specialist to expand adoption of our digital solutions.
• Facilitate multi-department meetings with customers.
• Ensure the timely implementation of agreements between customer and legal teams.
• Set expectations and gain alignment with customer on onboarding activities and timeline.
• Perform consulting services: clinical workflow analysis, blueprinting, and optimization with the customer and informing technical architecture.
• Coordinate technical implementation activities as the primary customer point of contact.
• Provide user training and prepare customer for first use after installation.
• Support existing accounts for new digital solution releases, upgrades, and other activities.
• Seek out and communicate improvement opportunities with internal stakeholders.
• Develop strong relationships with customer stakeholders, ensuring that they receive the highest individual attention.

Required Skills and Experience

• 5+ years of experience in relevant position (digital integration, B2B digital transformation), required
• 2+ years of experience in clinical imaging or similar medical device sales, and experience with hospital systems such as EMR/PACS DICOM/HL7, preferred
• Complex problem-solving, analysis, and project management skills
• Excellent interpersonal skills with demonstrated ability in consulting and training.
• Wide technical aptitude, able to speak knowledgeably about all aspects of digital solutions and implementation process
• Excellent communication and presentation skills across organizational levels.
• Able to work and achieve goals with minimal direction
• Capable as a key member of multi-department team to deliver outstanding customer experience.
• Ability to travel up to 75%, required (Occasional overseas travel, required)
• Japanese language: Native level, required
• English language: Reading/writing proficiency required, verbal proficiency is preferred

Required Education and Training 

Working Conditions 

• Bachelor’s degree, preferably with medical or IT system focus

Preferred Skills and Experience

• Experience negotiating and implementing contracts and agreements is a plus

当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。