Digital Operations Manager
Confidential
Posted: March 5, 2026
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Quick Summary
We are looking for a Digital Operations Manager to lead and improve internal operations, with a focus on identifying opportunities for improvement and ensuring teams have the necessary structure and support to perform at their best.
Required Skills
Job Description
Digital Operations Manager
ProfileTree is an award-winning digital marketing agency based in Belfast. We help organisations across the UK and Ireland generate leads and sales through strategic digital marketing, high-performing websites and engaging digital content.
We are seeking an experienced Digital Operations Manager to lead and continuously improve our internal operations. This role is suited to a solutions-focused leader who enjoys identifying opportunities for improvement, solving operational challenges and ensuring teams have the structure, systems and support needed to perform at their best.
You will be responsible for strengthening processes, improving efficiency and helping teams deliver consistently excellent results for our clients.
Key Responsibilities include:
Oversee day-to-day operational performance across digital, web and client success teams
Identify operational bottlenecks and implement practical, long-term solutions
Develop and maintain operational documentation including systems, checklists and procedures
Work closely with senior leadership to support business planning and operational strategy
Help manage client expectations through accurate project scoping, processes and service delivery frameworks
Lead operational improvement initiatives from concept through to implementation
Foster a collaborative, high-performance culture across teams
Support recruitment, onboarding, staff development and retention initiatives
Monitor performance metrics and reporting to identify opportunities for improvement
Support project delivery by ensuring teams have clear structures, processes and resources
Continuously review and improve internal systems, processes and workflows
Essential Requirements
Minimum 4 years’ experience in a similar operations, digital or management role
Proven leadership and people management experience
Strong organisational and operational planning skills
A proactive, solutions-focused approach to problem solving
Ability to identify opportunities for operational improvement and implement them effectively
Excellent communication and stakeholder management skills
Experience working with CRM systems, project management platforms and operational reporting tools
Strong attention to detail and ability to manage multiple priorities
Desirable
Experience working within a digital marketing or web agency
Experience improving operational processes within a growing business
Familiarity with digital project workflows and client delivery environments
Benefits
33 days’ annual leave (pro-rata)
Additional day’s annual leave for each year of service (uncapped)
Hybrid role
Staff development
Regular team events and activities
Please note that applications will be shortlisted as they arrive and these vacancies will only remain open until such times as all successful candidates are appointed.