Digital Operations and Support specialist

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

We are looking for an Operations specialist to join our fast-growing Operations team. Reporting to our Operations Team Lead, you will be supporting Nuvei Liquidity. Nuvei Liquidity is a Lithuania-based, licensed crypto-asset service provider. The company’s core activities include the global sale of crypto assets and the development, operation, and maintenance of Nuvei’s crypto products, such as “Buy Crypto” and “Pay with Crypto.”

The Role:

As a Operations Specialist, you will be responsible for monitoring transactions and resolving transactional issues, while escalating recurring issues to senior staff. You will serve as the initial point of contact during working hours for partners and service providers prompt and effective communication.

Your role includes performing routine system maintenance tasks and conducting quality checks on third-party providers, reporting any inconsistencies to seniors. You will provide initial troubleshooting, respond to and resolve incidents, and maintain detailed records of incidents and problems. Additionally, you will generate reports on system performance, incidents, and other operational metrics, while keeping yourself updated on all company products and services.

In this role, you will gain a comprehensive understanding of how the crypto-asset industry operates and will have the opportunity to engage with leading participants in the global digital asset ecosystem.

Key Responsibilities

• Transaction Monitoring: Follow up on and resolve transactional issues; report any recurring issues to senior specialists.
• Primary Contact: Serve as the initial point of contact during working hours for partners and service providers.
• Routine Maintenance: Perform routine system maintenance tasks and quality checks of third-party providers; report any inconsistencies to senior specialists.
• Initial Troubleshooting: Provide initial troubleshooting, respond to, and resolve incidents. Identify and report recurring issues to senior specialists.
• Incident Documentation: Maintain accurate records of incidents and problems.
• Report Generation: Generate basic reports on system performance, incidents, and other operational metrics.
• Product Knowledge: Remain aware of and up-to-date on all updates and changes to Nevada’s products and services.

Requirements:
• Basic excel skills
• Good communication skills in English
• Eager to learn something new

Please submit CV in English

Benefits:
• Monthly Salary is between €1,625 - €2,266.00 per month (before Taxes/Gross a month). The actual compensation will be based on your experience.

• Monthly LIDL or WOLT food allowance;

• Hybrid working model;
• Private health insurance;
• One-month workcation;
• Cool and modern penthouse office in Vilnius city;
• Annual bonus depending on company and individual results;
• Space for personal and professional growth, training, giving back to community activities;
• Office perks, a great atmosphere, company events and a lot more to explore.

• Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.