Digital Localization Senior Specialist

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Radisson Hotel Group is looking for a Digital Localization Senior Specialist to join its Digital Experience Center of Excellence team in Madrid. This is an exciting opportunity to be part and learn from a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

Reporting to the Digital Experience and Localization Manager, the Digital Localization Senior Specialist will be part of a team responsible for one of the most important key pillars, managing Radisson Hotel Group’s localization strategy and operations for both online and offline content including its multi-lingual global e-commerce RadissonHotels.com website and Radisson Hotels app.

The right person for this role…

Is localization and digital savvy
Has a strong attention to details and seeks quality
Sets a high bar for themself
Likes to solve problems and thinks creatively
Is intellectually curious and creative
Is well organized and able to navigate competing priorities
Has the ability to excel in a deadline-sensitive and fast-paced environment
Can evaluate, suggest and adapt localization plans as suited to the business

Responsabilities

The Localization Senior Specialist has the responsibility to:

Manage translations requests:
Manage end-to-end process of content translations requests through the Content Management System (CMS) or the vendor portal.
Collaborate with marketing, branding and other internal teams to determine their needs and recommend solutions.
Manage timelines for the end-to-end process from intake of request, to publishing to the site or delivery of offline assets, delivering projects on time and within budgetary guidelines
Ensure workflow remains agile and updates are handled as quickly and efficiently as possible, in line with the LSPs turnaround times and in-house SLAs.

Ensure localization quality:
Maintain a high standard of localization on all online and offline platforms and assets.
Review reported localization issues and provide/implement the fix.
Conduct UX testing to identify localization related bugs and submit tickets in the reporting tool (both specific to Radisson Hotel Group and LSPs).
Work with Product teams to test features and services for local markets and uphold established quality standards.
Enhance the in-language experience:
Provide a fully localized experience for key markets, ensuring that the content, design and overall digital experience is relevant for the local audience.
Suggest enhancements to the web and app to improve the user experience in language.
Identify new translations opportunities on web and app.

Support with:
Preparation of weekly and monthly reports.
Day to day relationship with vendors.
Assist in maintaining linguistic style guides, translation memories, and terminology databases.
Represent linguistic and cultural nuances in cross-functional meetings.
Assist in documenting process and best practices, sharing these to a larger audience when needed.

Requirements/Skills

The Digital Localization Senior Specialist must possess the following requirements and skills:

3+ years of experience in localization.
A high or native level of English, speaking a second language to a fluent level is a plus.
Previous work experience in a multi-lingual, multi-brand content management process, across markets and channels.
Excellent working knowledge of industry leading translations/localization technology (Trados knowledge is a plus).
Experience working with leading web or enterprise Content Management Systems (SDL Tridion knowledge is a plus).
Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus).
Experience in Digital Experience and UX/UI design is preferred.
Experience with AI-assisted translations is a plus.
Culturally sensitive and the ability to work well with a diverse team.
High degree of ownership and accountability.
Balance multiple projects simultaneously within a fast-paced work environment.

Ability to work with technical staff and communicate clearly.

INDEXECINDUS