Digital Experience Manager

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Copenhagen

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Are you passionate about crafting seamless digital journeys that empower millions of users? As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.

• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.

• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.

• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels.

• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.

• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud and Salesforce Knowledge is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack

• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.

• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.

• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.

• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.

• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you

• Competitive compensation package + bonus

• 25 days holiday per year, with an extra 5 days holiday allocated after your 1-year anniversary (prorated)

• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist

• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health

• Paid parental leave

• Central office with a laid-back vibe and a constant buzz of different languages being spoken everywhere you go. It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price

• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials

• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms

• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.