Digital Customer Success Manager

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Role Description

As a Digital Customer Success Manager, you will own a large portfolio of small schools and districts. Your job is to drive results. You will ensure partners not only adopt MagicSchool, but use it regularly, deeply, and with measurable impact.

You are the connector between our platform and real classrooms. You’ll onboard school leaders and educators, coach them through behavior change, and identify growth opportunities that drive retention and expansion. Your success is measured in real outcomes: adoption, renewal, impact, and revenue. You will be expected to own your portfolio like a business.

Responsibilities

In this role, you will be responsible for driving towards the following outcomes:

• Drive Meaningful Adoption
Lead onboarding experiences that do more than check boxes. Drive weekly platform usage, integrate MagicSchool into instructional routines, and position partners for long-term success.

• Achieve Measurable Outcomes
Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not.

• Deepen Strategic Relationships
Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position MagicSchool as a must-have, not a nice-to-have.

• Create Scalable Impact
Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio.

Qualifications/Competencies/Skills

To be successful in this role, you’ll bring the following skills and competencies:

• Relentless ownership
You act like the CEO of your accounts. You don’t wait for someone else to fix the problem. You figure it out quickly and get it done.

• Customer instincts
You know how to run a room, ask the right questions, and build trust. You’re equally comfortable with a skeptical teacher or a data-driven administrator.

• Operational excellence
You stay on top of every detail, every account, every deadline. You use tools, data, and systems to work smarter and scale your impact.

• Growth mindset
You move fast, learn constantly, and treat feedback as fuel.

Experience

• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company

• Proficiency with CRMs and customer success tools such as Gong and Salesforce

• A proven track record of meeting NRR and retention targets.

• Prior experience in K–12 education, a plus

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• 401k match & monthly wellness stipend.

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.