Digital BOS Operations Support

Management Level

Associate

Job Description & Summary

At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management.

In financial operations at PwC, you will focus on managing financial processes and confirming compliance with regulations. You will handle tasks such as financial reporting, budgeting, and risk management.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Purpose of Job

The Operations Associate will be responsible for query handling, data processing, data validation and data capturing across our applications in support of our end to end Digital BOS process.

Role Description

Responsibilities

Data Processing

• Confirm completeness of  data received when processing transactions
• Interrogate data against a set of business rules and identify any issues
• Liaise with engagement teams to make the necessary corrections to identified errors or inconsistencies
• Complete and document the outcome of manual controls as required for xAfrica Operations.  these may include (but are not limited to):• Validate Risk and Independence adherence
• Validate adherence to engagement setup Business Rules
• Validate role specific access on transactions
• Validate requirements for inter territory billing
• Validate requirements for multiple debtors and other complex engagement setups.
• Validate Line of Service specific requirements ( e.g. existence a working paper file)

Africa xBos Systems

• Understand the end to end process and identify any inconsistencies
• Escalate system errors and exceptions to management as soon as they occur
• Assist in performing User-Acceptance-Testing (UAT) of new and existing services and systems

Compliance

• Ensure adherence to the following in processing own transactions:• Risk, Independence and Client Data regulations
• Compliance to company and regulatory requirements
• Service Level Agreements.

System Access

• Easy Engage
• ServiceNow
• Oracle Cloud
• Salesforce
• CES
• Acceptance and Continuance (SF Risk)

Resources and Accountabilities

Geographical span

• x- Africa

Number of direct reports

• Not applicable

Budget (Capital/Operational Costs)

• Not applicable

Key Competencies and Attributes

Knowledge, skills and abilities

• Attention to detail
• Adaptability
• Stress Tolerance
• Critical Thinking and Problem Solving Skills
• Written communication skills and ability to interact firmly yet supportive and personal when communicating on short message platforms.
• Verbal communication with digital operations support lead and manager
• Ability to work in a team and support other team members

Qualification & Experience Requirements

• Matric Certificate
• Reliable, with high integrity and strong work ethic.
• Ability to keep a positive attitude in a highly pressured and fast-paced environment.
• Ability to manage and process high volumes of data accurately.
• Excellent time management and multitasking abilities.
• Proficiency in data capturing and office management software (Google Suite)
• Verbal and written communication skills

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

March 3, 2026