Digital Account & Project Manager

We’re seeking a Digital Account & Project Manager to lead client relationships while driving seamless execution across digital marketing initiatives. This role sits at the intersection of strategy, communication, and operations, ensuring client goals are clearly defined, internal teams are aligned, and campaigns are delivered on time and on performance.

The ideal candidate is equal parts relationship-builder, strategist and operator. You’re comfortable discussing KPIs and growth strategy with clients, while also managing timelines, workflows and cross-functional teams behind the scenes. You thrive in a fast-paced agency environment and take pride in delivering measurable results.

RESPONSIBILITIES

Client Leadership

Serve as the primary point of contact for assigned client accounts

Lead onboarding, campaign kickoffs, and ongoing strategy discussions

Develop a deep understanding of client business models, goals and KPIs

Communicate performance insights clearly and confidently

Proactively identify growth opportunities and areas for optimization

Drive client satisfaction, retention and long-term partnerships

Project & Campaign Management

Own project scopes, timelines, deliverables, and execution plans

Coordinate internal teams across paid media, organic, email, social, etc.

Ensure campaigns launch on schedule and align with strategic objectives

Facilitate internal status meetings and maintain team accountability

Identify risks early and proactively solve problems

Manage scope changes and ensure alignment with agreed-upon deliverables

Strategy & Performance Oversight

Translate business objectives into actionable marketing strategies

Collaborate with channel specialists to ensure tactical alignment

Review campaign performance reports for accuracy and insight

Monitor KPIs and ensure initiatives are driving measurable results

Recommend adjustments based on performance data and trends

Operational Excellence

Maintain organized documentation, briefs and reporting frameworks

Improve workflows and processes to increase efficiency

Support resource planning and workload management

Ensure clarity between client expectations and internal execution

REQUIREMENTS

3–6+ years of experience in digital marketing account management, project management, or a similar client-facing role

Experience working with performance marketing or lead generation accounts

Strong understanding of digital marketing channels (paid search, paid social, lead generation, CRO, etc.)

Proven ability to manage multiple clients and deadlines simultaneously

Experience using project management platforms (Asana, ClickUp, Monday, etc.)

Strong analytical skills and ability to interpret marketing performance data

Excellent written and verbal communication skills

Highly organized with strong attention to detail