Digital Account Manager

Who We Are

Construct Digital is a growth-focused digital consultancy working with ambitious organisations across Southeast Asia, including IMDA, NUS, Prudential, and J.P. Morgan.

We help people go beyond one skill to become multidimensional, AI-enabled marketers. You’ll master the big picture of marketing, deepen a chosen speciality with practical AI tools, and grow through real client work, structured learning pathways and clear career progression. We back this with competitive rewards, flexible working and a culture of respect and trust so your work has real impact.

We help clients turn data, creativity, and technology into outcomes that actually matter. We’re builders by nature — strategists, creatives, technologists, tinkerers — and we expect people to take responsibility for the quality and impact of their work.

This is a place for clear thinkers, fast learners, and people who want real ownership.

The Role

As a Digital Account Manager, you own the health, growth, and delivery of key client accounts.

You are the primary point of trust for clients and the person who sets direction internally. You’ll shape priorities, guide teams, and make sure work lands on time, on budget, and with impact.

This is not a coordination role. You are expected to think, decide, and lead.

Our work is increasingly AI-enabled and culturally aware. You’ll have access to pro licences for leading AI tools, strong hardware, and a modern digital stack. We don’t prescribe how you work — we expect you to proactively find smarter, faster, better ways to plan, communicate, analyse, and deliver.

Success here comes from judgment, leverage, and clarity — not long hours.

What You’ll Own

End-to-end ownership of key client accounts

Senior client relationships and day-to-day decision-making

Delivery quality across multiple disciplines and workstreams

Commercial performance — revenue, margin, and scope control

Leading conversations about what to do next — not just what was done

Improving how work is run, reviewed, and delivered over time

If something consistently slips, surprises people, or escalates late, you’re expected to fix the system — and you’ll have the mandate to do so.

How We Work

Ownership over permission

Thinking over busywork

Signal over noise

Respect over ego

We value people who test ideas, refine processes, and share what works — whether through better planning, smarter tooling (including AI), or sharper communication.

Working longer hours is not a badge of honour here. Working smarter is.

Your Operating Environment (Tools & Platforms)

You’ll be working in a modern, AI-enabled stack that includes tools such as:

Collaboration & Delivery
Slack, Asana, Smartsheet, Gsuite, Miro, GitHub

AI & Productivity
ChatGPT (Codex),  Claude Code/Skills, Gemini Pro, Grok, Cursor, Lovable, Perplexity, Manus AI

Growth & Revenue
HubSpot, Apollo, Looker Studio, Airtable

These tools are table stakes. What matters is how you use them — to reduce friction, improve thinking, spot risks early, and move faster without sacrificing quality.

Cultural & Platform Literacy (This Matters)

You’re expected to be natively fluent in today’s digital landscape.

That means you:

Actively use and understand platforms like Telegram, Discord, TikTok, Instagram, Snapchat, Reddit, X, LINE, Lemon8, and others

Pay attention to how culture, behaviour, and formats are evolving

Understand how brands show up — and fail — in these spaces

Can translate what’s happening in the zeitgeist into meaningful conversations with clients

You won’t be the deepest subject-matter expert in every channel — we have specialists for that.
But you lead the charge: setting direction, asking the right questions, and connecting cultural insight to business outcomes.

What We’re Looking For

5+ years’ experience in account management within a digital or integrated agency

Proven track record of growing accounts and owning commercial outcomes

Strong judgment and presence in senior client conversations

Clear, structured communicator — especially when things get messy

Comfortable experimenting with tools, processes, and new ways of working

Digitally and culturally literate; curious about how people, platforms, and technology are evolving

Able to operate independently, while collaborating deeply with specialists

What Success Looks Like

Clients trust your judgment and involve you in higher-value decisions

Delivery is calm, predictable, and commercially disciplined

Risks are spotted early and resolved without escalation theatre

Accounts grow because you create clarity, momentum, and confidence

What You’ll Have Access To

Pro licences for leading AI tools

Strong hardware and modern digital tooling

A sharp, highly experienced leadership team

A creative, digitally native agency culture that values fresh thinking

Hybrid working with real flexibility

A genuine focus on mental wellness and sustainable pace

Why Join Construct Digital

High-trust, high-autonomy environment

Clear opportunities for growth, learning, and progression

Work-life balance that’s practised, not promised

Competitive salary with performance-based bonus

Annual company retreat to reset and celebrate wins

How We Hire

We hire deliberately. Expect thoughtful conversations, practical discussions, and case-based thinking. We optimise for long-term fit, trust, and responsibility.

Application note
Share one example of how you’ve used tools, platforms, or experimentation to improve outcomes — for a client, a team, or yourself. Keep it concise. We care more about how you think than how many tools you can name.