Digital Account Manager

About the Role

As a Digital Account Manager, you’ll be responsible for the growth and management of client accounts, as well as the agency’s tendering and public sector pipeline efforts. You’ll be heavily involved in how we pitch for new opportunities, and will play a key role in ensuring those relationships are nurtured from day one.

You’ll work closely with the Senior Account Management Team, acting as a strategic connector between new business, delivery and marketing. In addition, you’ll take ownership of building and nurturing strong, trusted relationships with key clients and stakeholders, proactively identifying opportunities to add value, solve challenges, and support the growth and long-term success of each account.

Key Responsibilities

Client Relationship Management

Responsible for day-to-say account management, working closely with client teams to build key relationships and ensure an outstanding level of service.

Support the transition of new clients into delivery, ensuring a seamless handover and strong foundation for long-term partnership.

Proactively lead and be responsible, in collaboration with the delivery lead, for the account and ultimate client success.

Proactively identify opportunities to grow accounts year-on-ear by working closely with client and internal teams to develop long term, iterative digital roadmaps.

Work closely with Project Managers and delivery teams to ensure work is delivered on time, on brief and to a high standard.

Work with client procurement teams and commercial teams to ensure that accounts are run efficiently and in alignment with due process. 

Support with the scoping and writing of Statements of Work and proposals.

New Business & Tender Management

Lead the writing, coordination and submission of tenders, RFIs, RFPs and framework applications (e.g., G-Cloud, DOS).

Collaborate with technical, UX and delivery teams to shape client digital strategies, compelling and insight-led responses, delivery estimations to support proposal writing.

Identify and qualify new business opportunities, supporting the development of the agency’s public sector pipeline.

Maintain and evolve key sales collateral, including case studies, tender libraries and credentials decks.

Support pitch preparation and presentation, acting as a key point of contact for prospects and partners.

Track and analyse win rates and feedback to continuously improve our approach.

Stay up-to-date on sector trends and procurement frameworks, representing JBi at events and webinars as needed.

Required Skills & Experience

2–3 years’ experience in a digital account or client-facing role, ideally within a creative or digital agency.

Strong written communication skills, with an ability to translate technical input into persuasive, plain English responses.

Commercially minded with an eye for opportunity spotting and client growth.

Able to build and manage relationships across both sales and delivery contexts.

Highly organised, with the ability to juggle multiple deadlines and stakeholders.

Confident and professional communicator, both in writing and in meetings.

Desirable Skills & Experience

2–3 years’ experience writing and managing tenders or public sector bids in an agency or similar environment.

Knowledge of public sector procurement and frameworks (e.g. G-Cloud, CCS, DOS).

Experience working with CMS platforms such as WordPress, Drupal or Umbraco.

Experience collaborating with cross-functional delivery teams.

Familiarity with agency tools such as CRMs, project management software.

What You’ll Get

A competitive salary and pension contributions.

33 days' holidays as standard (including bank holidays).

Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, AXA Dentist and Optician cashback scheme.

Mental Health Assistance Programme.

Discounted gym memberships.

Cycle-to-work & technology purchase scheme.

Budget for training to help you grow.

Participation in charity volunteering days.

Position: Permanent

Hybrid working (2 days in our office in Old Street, London)

We don't offer sponsorship for this role.