Digital Account Executive

About the Role

As an Account Executive, you will play a vital role in the growth and management of our agency’s client accounts. Working alongside an experienced Account Management team, you will act as a key connector between our clients and our delivery experts. You will be responsible for supporting the day-to-day relationship management, strategic planning, and administrative excellence that keeps our partnerships thriving.

You will be heavily involved in identifying organic growth opportunities and supporting the agency’s pitching efforts. This role is designed for a proactive individual who is eager to take ownership of client success, nurture long-term relationships, and develop the skills necessary to progress into a full Account Manager role.

What you’ll do

Client Relationship Management

Support the account management team in maintaining key agency relationships, ensuring an outstanding level of service and responsiveness.

Act as a professional point of contact for client teams via email, calls, and in-person meetings.

Assist in the definition and implementation of digital strategies and long-term roadmaps for clients.

Work closely with Project Managers and delivery teams to ensure client requirements are briefed accurately and work is delivered on time and to a high standard.

Manage essential account administration, including agenda writing, detailed note-taking, and internal coordination to ensure seamless account workflows.

Represent the agency at industry events and networking opportunities to strengthen the brand’s presence.

Account Growth & Pre-Sales

Proactively identify upsell and cross-sell opportunities within existing & new accounts to support year-on-year growth.

Support the New Business team in the scoping and writing of persuasive proposals, Statements of Work, and pitch decks.

Take an active role in pitch preparations and presentations, helping to articulate the agency’s value proposition to both existing and prospective clients.

Provide occasional support for new business opportunities and tendering efforts as required by the senior team.

Required Skills & Experience

Essential

At least 1 year of experience in a digital account or client-facing role, ideally within a digital or creative agency.

A strong understanding of and enthusiasm for website design, development, and CMS platforms.

Excellent written and verbal communication skills, with the ability to explain complex solutions in clear, plain English.

A self-starter who is comfortable taking responsibility for tasks and proactively solving challenges.

Highly organised with an aptitude for critical thinking and the ability to juggle multiple tasks under pressure.

A strong academic track record demonstrating commitment and analytical ability.

Nice-to-have

Experience working with CMS platforms (e.g., WordPress, Drupal, or Umbraco).

Familiarity with agency tools such as CRMs and project management software (e.g., Jira, Asana, etc).

Proven experience working seamlessly within a cross-functional team of digital experts.

What You’ll Get

A competitive salary and pension contributions.

33 days' holidays as standard (including bank holidays).

Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, AXA Dentist and Optician cashback scheme.

Mental Health Assistance Programme.

Discounted gym memberships.

Cycle-to-work & technology purchase scheme.

Budget for training to help you grow.

Participation in charity volunteering days.

Position: Permanent

Hybrid working (2 days in our office in Old Street, London)