Digital Account Executive - German market - Retail

Overview

Digital Account Executive supporting our German 'Mittelstand' customer group.

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

ME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As part of our SME&C team, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SME&C Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.

The Digital Account Executive facilitates Microsoft to better serve our SME&C managed clients to realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.

This opportunity will allow you to accelerate your career growth, hone your solution sales and collaboration skills, and deepen your cloud expertise.

This role is flexible; you can work up to 40% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Engagement

Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process

Account Management

To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
Understands and accelerates customer’s cloud strategy.

Maintain Product, Solution and Industry Expertise

Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Orchestration

Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

Qualifications

Fluency in German Language is a must.
Demonstrated sales and negotiation experience with year-over-year growth
OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience with year-over-year growth
OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.
OR equivalent experience.

Additional or Preferred Qualifications & Skills

Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully orchestrate & execute plans and build strong relationships.
Purposeful Planner & Executor – Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met.
Disciplined Operator – Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.