DevOps Engineer - AI Infrastructure

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big
- Be visionary, strategic, and open to innovation
Build great things
- Work in service of our users, always improving and pushing higher
Operate like an owner
- Take responsibility with bold decision-making and bias for action
Win like a sports team
- Be trusting and collaborative while empowering others
Learn and grow fast
- Never stop learning and iterate fast
Share our passion
- Share ideas and practice enthusiasm and joy
Be user obsessed
- Empathetic, inquisitive, practical

About the team:

AI team in Goodnotes is looking to transform education and productivity using the latest technologies. We are working on helping students and teachers learn and teach more efficiently, and aim to achieve this by developing tools for Goodnotes AI and more foundational technologies like subject-oriented handwriting recognition.

You will join a distributed team across Europe and Asia focusing specifically on building infrastructure for running our end-to-end AI technology. You will work alongside other engineers, as well as iOS engineers, machine learning engineers, QAs and designers to build and improve our new suite of AI features. Type of AI technologies running on our infrastructure include large language models, math solvers, handwriting recognition systems, etc. Besides models, our backend engineering team is building a holistic data engineering pipeline for training and production data.

About the role:

Do you believe in automating yourself out of a job? With our company's growth, that’s not going to happen anytime soon. Join a fast-growing and talented Platform Team to build a modern, strong and stable platform to accelerate the rollout of many new features, for millions of users around the world!

This is the role for you, if you’re excited to work on the things listed below:

• Design, build, and maintain the Goodnotes infrastructure, ensure it adheres to Dickerson’s Hierarchy of Reliability.

• Build CI/CD pipelines for AI and Data Infrastructure workloads

• Define IaC surrounding our lakehouse infrastructure on AWS.

• Be the go-to person for higher-level escalation for applications

• Improve the system monitoring, health reporting, and logging

• Design and implement security, assist in maintaining information security practices and procedures

The tech stack

• Monitoring and Logging: We are currently using Datadog for monitoring, APM, logging, CI/CD optimization, Budget and cost management. Metrics are collected across our agents, taken from the logs using metric filters, and updated directly from lambda function or the application.

• Infrastructure-as-Code: most of our infrastructure is written and defined in Terraform using Atlantis

• CI/CD: We are currently using GitHub Actions for our backend applications and CircleCI for our iOS applications.

• Deployments: We have multiple EKS clusters set up either for Blue/Green rollouts or dedicated feature sets. We manage the workload configurations using ArgoCD and Helm.

• Lakehouse: Mainly on AWS infrastructure, including Athena, S3 Table, DBT, Kafka, and SQS

• AI infrastructure with external AI providers, large-scale backend bonus Ray on EKS

In this role, you'll start by reviewing existing systems under mentorship and grow into a Direct Responsible Individual (DRI) for larger projects in infrastructure, automation, and Backend AI Infrastructure. Performance will be measured by key metrics like SLA adherence, time to patch issues/upgrades, and minimizing downtime. The role offers strong growth prospects in a collaborative environment, with impact on global operational efficiency and team resiliency.

The skills you will need to be successful in the above:

• 2-5 years of hands-on experience in DevOps practices (junior to mid-level; more experienced candidates are welcome, but we prioritize potential and eagerness to learn under mentorship).

• Familiarity with lakehouse architecture or large-scale AI systems

• Some background in back-end development, including API usage and creation.

• Deep understanding of Linux and Networking fundamentals.

• Strong knowledge of network and container security.

• Extensive experience working with AWS products.

• Proficiency in container orchestration, with a particular emphasis on Kubernetes.

• Familiarity with distributed databases.

• Proven track record in building and maintaining CI/CD pipelines.

• Proven experience in managing Relational and Non-relational databases, including backup and restore operations.

• Proficiency in automation/configuration management tools like Terraform.

• Proficiency in scripting languages, particularly Python.

• Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.

• Bonus: If you are familiar with running workloads inside China

Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.

The interview process:

• Introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes

• Take-home challenge to set up an end-to-end CI/CD pipeline for an API.

• Live coding call with one of our engineers. This is where you get to see what it would be like working at Goodnotes as well as the chance to ask any engineering questions you may have

• Behavioural interview with your manager: This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes

• Panel interview asking behavioural questions on our company values

What’s in it for you:

• Meaningful equity in a profitable tech startup

• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness

• Sponsored visits to our Hong Kong or London office every 2 years

• Company-wide annual offsite (we met in Portugal in 2023 and Bali in 2024, Turkiye and Korea in 2025)

• Flexible working hours and location

• Medical insurance for you and your dependents

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.

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