Developer Support Engineer

About Digibee

Digibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than require specialized integration experts, Digibee lets every developer quickly build, test, deploy, govern, and monitor integrations across on-premise and cloud environments using a simple but powerful low-code interface.

Founded in São Paulo, Brazil, in 2017 and headquartered in Weston, Florida, our team is widely distributed throughout the Americas. In May of 2023, Digibee closed a Series B funding round of $60 million that is intended to drive our expansion in the United States.

About the role

We're looking for our next Developer Support Engineer. Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform.

On a typical day, you will…

• Support customers in the development and use of the Digibee Platform.

• Contribute to improve customer support by promptly responding to clients requests and dealing with complaints

• Troubleshoot technical issues diagnosing and repairing faults.

• Conduct customers to get to the root of their problem quickly.

• Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.

• Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem

• Execution of the processes in order to maintain the Customer Support Service at high quality levels.

What you'll need to bring..

• Solid knowledge in programming logic and mastery of integration patterns;

• Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;

• Knowledge of HTTP/HTTPS protocol, security, use of certificates and mTLS;

• Ability to act in critical incidents with agility and assertiveness in communicating with other teams.

• Investigative profile

• Attention to detail, problem-solving skills, good written and verbal communication.

• English fluent skills

It's a plus if you have...

• Spanish Language Skills

• Basic Networking concepts

• Knowledge of cloud architecture, networking, and DevOps best practices.

Our Perks And Benefits

• We're remote first, with a flexible working schedule

• Health care

• R$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)

• Life insurance

• Child care assistance

• Gympass

• English course: we have a partnership for group classes for R$100 monthly

• Equity Program (RSUs)

Our culture

We believe in a highly collaborative work environment in order to foster constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!

At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.

We are interested in every qualified candidate eligible to work remotely in the country of this job posting. However, we are not able to sponsor visas for this position.