Despatch Supervisor

At WM New Zealand, we are the largest composter, the largest waste-to-energy provider and have the largest commercial electric fleet in New Zealand, all powered by electricity from waste. As a team, we are constantly looking for new and innovative ways to redirect, neutralise and use waste.

About the role

This critical role sits at the heart of the operations in our Auckland Commercial Collections team based in East Tamaki. 

The key responsibilities include:

• Provide excellent customer service through responding to service-related enquiries to meet contractual service timeline
• Monitoring route collection efficiencies, coordinating daily activities, responding to sudden reactive changes, and communicating with customers regarding any operational delays
• Manage despatch performance through Salesforce SLAs and dashboard reporting
• Oversee accurate system data entry and month-end financial confirmations
• Lead, train, and performance-manage despatchers, including PEPs and regular one-on-ones
• Maintain compliance with privacy, Fair Trading Act, and Commerce Commission requirements
• Liaise with internal teams to ensure a coordinated, customer-focused approach
• Manage website updates for public holidays and service interruptions
• Supervision of the despatch coordinators 

About you

To be successful in this role, you'll have: 

• Proven experience working in a fast-paced operational environment
• Prior despatch experience is an advantage
• Proactive, positive attitude with the ability to quickly build strong working relationships across a large, diverse team
• Flexible, highly organised, and detail-focused
• Strong time management skills with the ability to manage competing priorities
• Experience using frontline operating systems is essential
• Demonstrated ability to lead and develop teams
• Strong proficiency in the Microsoft Office suite

We offer a competitive salary, ongoing training, and personal development so you can achieve your career goals and a great company culture. 

You will be part of a great team committed to providing a comprehensive one-stop service to meet a broad range of facility, waste, recycling, and industrial needs of our clients.

How to apply

To apply for this role click “I’m interested” 

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early. 

WM is an EEO employer and promotes drug and alcohol-free workplaces. 

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.