Desktop Systems Specialist II (Hybrid in Bangalore)

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

The Corporate IT team is looking for a Desktop Systems Specialist II to provide the highest quality, hands-on technical support to both our onsite and remote employees in a professional environment. We're seeking a self-motivated, service-oriented individual who can make an immediate, positive impact by resolving complex end-user issues and collaborating on new IT service implementations.

You Will:

• Provide 2nd Tier support to investigate and resolve technical problems remotely and physically onsite.

• Provide daily technical support to employees for internal desktop systems software and hardware.

• Monitor & maintain the request queue and Service Level Agreements (SLAs), providing direct support to users regarding their issues or escalating as needed.

• Deploy, configure, and troubleshoot end-user computing devices, including desktops, workstations, and laptops.

• Maintain passwords, data integrity, and file system security for the desktop environment.

• Conduct training programs designed to educate an organization's computer users about basic and specialized applications and assist with new starter onboarding.

• Communicate technical information to all kinds of personnel with varying understanding of technology.

• Recommend hardware and software solutions, including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• Review, submit, and correct existing documentation for areas of improvement and to allow greater first call resolution.

• Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation.

• Maintain IT department inventory & supplies: organize supplies, purchase, and recommend improvements to existing IT infrastructure.

• Responsible for onsite hardware asset management.

• Other tasks as assigned.

You Have:

• Demonstrated commitment to providing exceptional customer service and support to all employees.

• Desire to provide excellent, white glove customer service to all employees.

• Ability to communicate clear and concise information to employees and executives of varying technology understanding.

• Knowledge and understanding of macOS & Windows, as used in a corporate environment.

• Understanding and experience of Active Directory, Group Policy, and the Windows security model.

• Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices.

• Demonstrated ability to manage work schedules, project, and task priorities with a strong attention to detail and autonomy.

• Experience maintaining and administrating conference A/V systems (Cisco, Logitech, Zoom Rooms).

• Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.

• Experience working with and troubleshooting Google Gsuite, Microsoft Office 365, Zoom, and other web-based applications.

• Prefer an associate's degree in a related area and at least 4 years of experience in the field or in a related area.

• Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM).

• A wide degree of creativity, latitude, and autonomy.

• Flexible schedule as this job requires extended support hours, occasional night, weekend, and on-call work.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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