Desktop Support Technician | Remote LATAM Only

Confidential

Not specified contract

Posted: April 16, 2026

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Quick Summary

We are looking for a Desktop Support Technician to support international clients and deliver a high-quality IT experience across end-user environments.

Required Skills

IT Support Windows macOS Troubleshooting Ticketing Systems Client-Focused Organized Proactive Remote Work English B2+

Job Description

We’re hiring: Desktop Support Technician (L1/L2)

If you enjoy solving real problems (not just closing tickets), this role is for you.

At IBC, we are looking for a Desktop Support Technician to support international clients and deliver a high-quality IT experience across end-user environments. This is not a call center role; it is hands-on, technical, and client-facing.

What you will do:
•⁠ ⁠Support workstation deployments and end-user environments
•⁠ ⁠Troubleshoot hardware, software, and basic network issues
•⁠ ⁠Manage onboarding/offboarding and system upgrades
•⁠ ⁠Work with tools such as Microsoft 365, endpoint security, and ticketing systems
•⁠ ⁠Collaborate with teams and clients to ensure smooth operations

What we are looking for:
•⁠ ⁠2+ years of experience in IT support or help desk roles
•⁠ ⁠Experience with Windows and macOS
•⁠ ⁠Strong troubleshooting mindset (you go beyond basic fixes)
•⁠ ⁠English level B2+ or C1 (required)
•⁠ ⁠Organized, proactive, and client-focused

Nice to have:
•⁠ ⁠MSP experience
•⁠ ⁠Familiarity with Intune, Entra ID, or SIEM platforms

Compensation: Competitive salary based on experience + growth opportunities

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