Desktop Support Technician - Part-Time

Grow Your Career with Us!
Celebrating our 21st anniversary this year, H2Safety Services Inc. is Canada’s largest provider of emergency response management services and solutions. Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America, and around the world. By continuously investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.
 
In June 2025, H2Safety became a part of SGS, the world’s leading testing, inspection, and certification company - and a world leader in sustainability. As part of SGS, H2Safety is working towards globally advancing operational safety, digital transformation, and ESG performance across industries, including oil and gas, mining, transportation, utilities, renewables, and government.  Our success and approach are deeply rooted in building authentic relationships and addressing community concerns transparently, allowing us to also excel in Indigenous and government relations.

Position Summary 

The Desktop Support Technician is responsible for providing frontline, day-to-day IT support for end users across the organization. This role focuses on desktop and laptop support, peripherals, printers, mobile devices, applications, basic user administration, and endpoint management using NinjaOne. 

Working under the direction of the Cloud and Infrastructure Lead, this role ensures employees are equipped with properly configured, secure, and well-supported technology. This is a hands-on, execution-focused role centered on keeping end-user IT operations running smoothly. 

This position is ideal for a student—we can arrange weekly hours (up to 20) around your class schedule. Plus, from May to August, additional project work allows for full-time (40 hours/week) summer employment. 

Key Responsibilities 

End-User Support 

Provide Tier 1 desktop and user support for in-office and remote employees 

Troubleshoot hardware, software, login, and performance issues 

Support Windows laptops and desktops 

Assist users with everyday IT questions and issues 

Document issues, resolutions, and repeat problems 

Prepare and configure new devices for employees and collect devices from departing employees. 

Endpoint & Device Support 

Manage endpoints using NinjaOne, including: 

            -   Device onboarding and offboarding 

            -   Imaging and re-imaging devices 

            -   Application deployment and updates 

            -   Patch management and monitoring 

Prepare and configure new devices for employees 

Maintain accurate device and asset records 

Identity & User Administration 

Perform basic identity tasks in Active Directory and Entra ID (Azure AD): 

            -   Create and delete user accounts 

            -   Reset passwords 

            -   Add or remove users from groups 

Support user onboarding and offboarding activities 

Assist with basic Microsoft 365 user setup 

Microsoft 365 & Application Support 

Provide basic support for Microsoft 365 applications: (Outlook, Teams, OneDrive, and SharePoint-user-level support)

Install, configure, and troubleshoot approved business applications 

Escalate application or system issues when required 

Printers, Peripherals & Mobile Devices 

Support printers, scanners, and multifunction devices 

Troubleshoot printer connectivity, drivers, and basic print issues 

Set up and support mobile phones and tablets: 

            -   Email and MFA setup

            -   Basic troubleshooting and resets 

Replace and manage peripherals such as mice, keyboards, docks, and monitors 

Office Access & Fob Management 

Coordinate with building management to manage office access, including issuance and deactivation of access fobs. 

Maintain an up-to-date record of all office access fobs, ensuring accurate tracking for new hires, departing employees, and lost or replaced fobs. 

Serve as the first point of contact for staff regarding office access issues, including troubleshooting and reporting lost fobs.

Vendors, Purchasing & Inventory 

Assist with IT purchasing requests: 

            -   Laptops, peripherals, mobile devices, and accessories 

Coordinate with vendors for: 

            -   Hardware repairs or replacements 

            -   Printer and telecom support 

Track warranties, licenses, and assigned equipment 

Security & Operational Support 

Assist with enforcing basic IT security controls: 

            -   MFA setup and troubleshooting 

            -   Endpoint protection requirements 

Follow IT policies, standards, and procedures 

Escalate security or infrastructure issues to the Cloud and Infrastructure Lead 

Documentation & Process 

Maintain and update IT documentation: 

            -   Onboarding and offboarding checklists 

            -   Support guides and procedures 

Follow standardized processes to ensure consistent service delivery 

Required Education & Experience 

Diploma or certificate in Information Technology, or equivalent hands-on experience 

Post Secondary students or recent graduates with experience in desktop or IT support roles 

Experience supporting Windows-based environments 

Required Skills & Competencies 

Windows 10 and Windows 11 support 

Basic Active Directory and Entra ID user administration 

Endpoint management tools (NinjaOne preferred) 

Printer and peripheral troubleshooting 

Mobile device and tablet support 

Strong troubleshooting and customer service skills 

Organized, reliable, and detail-oriented 

Apply Now:

Kickstart your IT career with H2Safety! This part-time position is perfect for students looking to gain meaningful experience while keeping up with their studies. You’ll collaborate with experts, support innovative projects, and make a real contribution to emergency response safety. Flexible hours, valuable skills, and a supportive team—apply now and grow with us!