Desktop Support Technician - Norcross, GA

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Do you have a passion for troubleshooting computer issues?  A knack for fixing what stumps the vast majority?  Do you find that you have a knack for listening and truly understanding a person’s issues?  Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over a quality customer experience every time?

We are seeking a skilled and knowledgeable Desktop PC Technician to join our IT team onsite in Norcross, GA.  The ideal candidate will be responsible for installing, maintaining, and repairing desktop computers and related hardware/software, ensuring that all systems operate efficiently, effectively, and securely.  This role involves direct interaction with users and requires excellent problem-solving and customer service skills.

If you are a passionate support technician with a track record of success in desktop support, we encourage you to apply.  Join our team and become a key contributor to our growth and success. 

Responsibilities

Build, provision, diagnose, and troubleshoot end user desktop/laptop computers and peripherals

Perform routine maintenance and repairs on PCs and related equipment

Provide technical support and guidance to users

Manage inventory of equipment, parts, and supplies

Ensure security and privacy of networks and computer systems

Manage Microsoft 365, Microsoft Teams, Microsoft Intune and SharePoint

Document technical knowledge using company standards

Collaborate with other Operations IT group members to ensure smooth and reliable operation of systems for fulfilling business objectives and processes

Keep abreast of the latest developments in desktop computer technology

Basic Qualifications

Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience

Proven experience as a PC Technician or similar role

Strong knowledge of Windows operating systems and PC hardware

Familiarity with LAN/WAN networks and TCP/IP protocols

Experience with common software and hardware troubleshooting techniques

Excellent diagnostic and problem-solving skills

Good communication abilities, with an emphasis on customer service

Ability to work independently and in a team environment

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft Certified IT Professional

Experience with desktop virtualization tools

Knowledge of Collaboration Tools, and Desktop security implementations

Job Benefits

Healthcare benefits

401(k) plan

Paid company holidays

Paid vacation

Business casual work environment

Annual performance‑based bonus program

Company Description

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA).  USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.   

For more information, please visit us at www.usan.com