Desktop Support Technician I

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

Position Summary:

The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Role Responsibilities::
• Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.

• Diagnose and resolve hardware and software issues in a timely manner.

• Install, configure, and maintain operating systems, applications, and security tools.

• Assist with onboarding and offboarding of employees, including device setup and account provisioning.

• Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system

• Collaborate with IT team members to escalate complex issues and implement solutions.

• Ensure compliance with organizational IT policies and security standards.

• Support remote users and troubleshoot connectivity issues via VPN or remote tools.

Required Qualifications::
• Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).

• Experience: 6 months to 1 year of desktop support or IT helpdesk experience.

• Technical Skills:

• Proficiency in Windows and macOS environments.

• Knowledge of Active Directory, Office 365, and basic networking concepts.

• Familiarity with imaging tools and remote support software.

• Familiarity with ticketing systems such as ServiceNow and Remedy.

• Soft Skills: Strong communication, customer service, and problem-solving abilities.

• Security Clearance: Ability to obtain and maintain a Public Trust clearance.

• Compliance: Must adhere to DOL and federal IT security standards.

Additional Requirements::
• Schedule Flexibility is a plus.

• Onsite support role.

• May require occasional travel between office locations.

• Ability to lift and move computer equipment (up to 50 lbs.)

Preferred Certifications:

• CompTIA A+

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL Foundation (optional)

Benefits:

At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful!

Makpar is an Equal Opportunity Employer.