Desktop Support

KrgTechnologyInc

Phoenix, AZ, United States permanent

Posted: September 20, 2016

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Quick Summary

Assist with desktop support tasks, including imaging, troubleshooting, and hardware diagnostics.

Required Skills

Windows 7 Field Troubleshooting Hardware Troubleshooting Networking Active Directory Internet Explorer Chrome Android Support Communication Accountability Knowledgeable Mission-Focused

Job Description

Thanks for your time,

Kind Regards,

Ajith
Technical Recruiter
KRG Technologies Inc
Phone: 661 367 8000 Ext - 310

Job Title: Desktop Support

Location: Salt lake City, UT/Phoenix, AZ.

Duration: Contract /Full Time

Job Description:

Daily Tasks

• Imaging / re-imaging laptops & desktops

• Troubleshooting technical laptop and desktop issues (Windows & applications)

• Decommissioning end-of-lease desktops & laptops

• Diagnosing laptop & desktop hardware issues

• Mapping network drives / printers

• Coordinating laptop & desktop repairs with hardware suppliers

• Assisting with application testing

• Vendor escorts (occasional)

• Some relocation of desk phones / workstations

• Some remote support (via remote access software)

Hard Skills:

• Strong Windows 7 troubleshooting & diagnostics

• Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)

• Hardware troubleshooting & diagnostics (laptops, desktops)

• Basic networking (drive / printer mappings, network connection diagnostics)

• Active Directory / PC security

• Internet Explorer & Chrome troubleshooting

• BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

• Good communicator (written and verbal)

• Takes responsibility & accountability

• Teachable

• Solutions-focused

• Team player – able to contribute new ideas

• Flexible in terms of workload and daily tasks

All your information will be kept confidential according to EEO guidelines.

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