Desktop Support Intern

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail systemwithout compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

DOC seeks to recruit a dedicated and detail-oriented Data Center Intern to support the Information Technology Division. As a Data Center Intern, you will play a crucial role in the management of disaster recovery, maintenance, security, and administration of our servers, operating systems, databases, and network-attached storage. Your responsibilities will include overseeing the lifecycle of hardware and software, from installation to troubleshooting, maintenance, and ultimate decommissioning.

The Information Technology Division is seeking a motivated Desktop Support Intern to join our dynamic team. In this role, you will assist with the configuration, installation, maintenance, troubleshooting, and repair of various devices, including PCs, printers, laptops, tablets, and thin clients. You will have the opportunity to support Windows-based operating systems and applications, including Microsoft Office, Adobe products, and McAfee security software.

Responsibilities:
- Configure and install desktop and laptop computers, peripherals, and software for end users.
- Provide maintenance and troubleshooting support for PCs, printers, laptops, tablets, and thin client devices.
- Assist with the installation and support of Windows-based operating systems and applications.
- Document solutions and technical issues in the departmental ticketing system, ensuring clarity and accuracy.
- Communicate effectively with users to understand their technical issues and provide timely resolutions.
- Provide exceptional customer service while maintaining a professional demeanor in all interactions.

Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Familiarity with desktop support practices and principles.
- Basic understanding of Windows operating systems and applications.
- Strong problem-solving skills and analytical thinking.
- Excellent communication skills and a commitment to providing outstanding customer service.
- Ability to work independently and as part of a team in a fast-paced environment.

SUMMER COLLEGE INTERN - 10234

As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year).
NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.