Desktop Support

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

• Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
• Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
• Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
• Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
• Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
• Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
• On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

· Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).

· Develop, test, maintain PC images.

· Experience supporting PC’s in a large domain environment.

· Install and configure PC hardware and peripherals.

· Repair PC’s by replacing hard drives, motherboards, memory, etc.

· Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

· Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.

· Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

· Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)

· Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

· Experience integrating Macintosh systems into an Active Directory Domain environment.

· Scripting with VBS and PowerShell

· Configuration Management Console queries and reporting.

· SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

· Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

· Microsoft Certification.

· Able to communicate in a clear manner.

· Change oriented – improve processes and confront difficult circumstances in creative ways.

· Demonstrated customer focus; building strong customer relationships.

· Effectively evaluate information to make correct decisions.

· Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

· Strong team player – collaborate with others, be open to other ways of doing things.

All your information will be kept confidential according to EEO guidelines.