Desktop Support

Government project

Job description:

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) 

The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

· Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).

· Develop, test, and maintain PC images.

· Experience supporting PC’s in a large domain environment.

· Install and configure PC hardware and peripherals.

· Repair PC’s by replacing hard drives, motherboards, memory, etc.

· Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

· Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.

· Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

· Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)

· Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

· Experience integrating Macintosh systems into an Active Directory Domain environment.

· Scripting with VBS and PowerShell

· Configuration Management Console queries and reporting.

· SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

· Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

· Microsoft Certification.

· Able to communicate in a clear manner.

· Change oriented – improve processes and confront difficult circumstances in creative ways.

· Demonstrated customer focus; building strong customer relationships.

· Effectively evaluate information to make correct decisions.

· Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

· Strong team player – collaborate with others, be open to other ways of doing things.

· Interested in emerging technologies demonstrated through training and attending technical events.

All your information will be kept confidential according to EEO guidelines.