Desktop Support Engineer

Info-Ways

Montreal, QC, Canada permanent

Posted: March 6, 2017

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Quick Summary

Handle tickets escalated by the Service Desk, install, configure, and upgrade MS Office and related user applications, leverage packages via SCCM 2012, troubleshoot and resolve user issues with VMware Horizon clients, perform workstation, laptop and zero client break-fix for users, set-up and register users for biometric authentication to complement their AD credentials.

Required Skills

Desktop Support Virtual Desktop Infrastructure Microsoft Office Suites SCCM Biometric Authentication Application Backup and Restore Patch Management Documentation

Job Description

Role: Desktop Support
Engineer
Location: Montreal,
QC

Duration: Fulltime

BGV will be done for the selected
candidates.

JD:

Handle tickets escalated by the Service Desk

•
Remote Desktop
Support

•
Install, configure,
and upgrade MS Office and related user applications

•
Leverage packages
via SCCM 2012

•
Troubleshoot and
resolve user issues with VMware Horizon clients

•
Perform workstation,
laptop and zero client break-fix for users

•
Set-up and register
users for biometric authentication to complement their
AD credentials

•
Establish and
maintain sound backup and recovery procedures

•
Patch management on
operating system, browsers and key vendor
applications, i.e. Adobe

•
Document all
incidents, changes and fixes in the Service-Now
trouble ticketing system

•
Desk-Side support at
Customer main location at Montreal

•
Work with Existing
support team for onsite support

•
Should have a
scripting knowledge

Please
respond with your word resume and requested details:

Full Name :

Work
Authorization:

Contact Number :

Email ID :

Skype ID:

Current
location:

Willing to
relocate :

Salary :

Feel free to
contact me for any further information.

All your information will be kept confidential according to EEO guidelines.

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