Desktop support Engineer

BBVA

LONDON permanent

Posted: March 11, 2026

Required Skills

Job Description

¿Te entusiasma hacer crecer tu carrera?

BBVA es una compañía global con más de 160 años de historia que opera en más de 25 países donde damos servicio a más de 80 millones de clientes. Somos más de 121.000 profesionales trabajando en equipos multidisciplinares con perfiles tan diversos como financieros, expertos legales, científicos de datos, desarrolladores, ingenieros y diseñadores.

Conoce más sobre el área:

As part of the Engineering team, the London IT Helpdesk provides support to users based in London.

Sobre el puesto

Core Responsibilities:

• Mission-Critical Support: Provide immediate, high-touch technical resolution for trading desk hardware and software, including Bloomberg Terminal, Eikon, and proprietary execution platforms.

• Infrastructure Management: Maintain and troubleshoot high-spec workstations, complex multi-display setups, and specialized peripherals (e.g., turret phones, high-speed input devices).

• Incident Response: Act as the first line of defense during market hours, managing real-time trade-floor outages with urgency and precision.

• Environment Optimization: Standardize desktop builds and automate repetitive tasks to ensure the trading environment remains lean, secure, and performant.

• Stakeholder Liaison: Work closely with Network and Server teams to diagnose latency issues or connectivity drops that impact trade execution.

Qualifications & Experience:

• Industry Expertise: 5+ years of desktop support experience, with at least 2+ years specifically on a high-pressure trading floor or within a FinTech environment.

• Technical Proficiency: Deep knowledge of Windows 10/11 Enterprise, Active Directory, O365, and advanced hardware diagnostics.

• Market Data Knowledge: Proven experience installing and troubleshooting Bloomberg, Reuters/Eikon, FactSet, and various FIX-based trading applications.

• Soft Skills: Exceptional communication skills and the ability to remain calm and professional while a trader is shouting over a market move.

• Availability: Flexibility to support early market open shifts or late-day maintenance windows.

Please note that priority will be given to candidates who are elegible to work in the UK.

Habilidades:

Computadoras de escritorio, Comunicación, Conocimiento técnico, Datos de mercado, Departamento de soporte técnico, Dispositivos periféricos, Help Desk de TI, Mesas de operaciones, Resolución de problemas, Soporte informático, Soporte técnico, Terminal Bloomberg

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