Desktop Support Engineer

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA)

Min Experience: 2 years

Location: Chennai

JobType: full-time

We are looking for a dependable and hands-on IT Support / Desktop Support professional to ensure seamless day-to-day technology operations across the organization. This role is ideal for someone who enjoys solving problems, supporting end users, and working across multiple operating systems and devices in a fast-moving environment. You will be a key point of contact for technical issues, helping employees stay productive while ensuring systems remain secure, compliant, and up to date.

Requirements:
Key Responsibilities

• Provide end-user technical support through in-person, email, chat, and phone channels.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, peripherals, and network connectivity.
• Install, configure, and maintain operating systems and standard applications across Windows, macOS, and Linux environments.
• Manage user accounts, access rights, and permissions using identity and collaboration platforms such as Active Directory and M365.
• Handle hardware setup, upgrades, replacements, system imaging, and deployment of new devices.
• Maintain accurate IT asset inventories and support patching, updates, and routine system maintenance.
• Log, track, and document incidents, resolutions, and procedures using a ticketing system.
• Support employee onboarding and offboarding by ensuring timely setup and deprovisioning of systems and access.
• Work closely with IT, infrastructure, network, and security teams to support broader technology initiatives.
• Ensure adherence to IT policies, security standards, and data protection practices, including DLP controls.

What Makes You a Great Fit

• 2+ years of experience in desktop support, IT support, or a similar technical role.
• Strong hands-on knowledge of Windows, macOS, and Linux operating systems.
• Solid understanding of networking fundamentals such as TCP/IP, DNS, VPN, Wi-Fi, and firewall concepts.
• Experience working with productivity suites, identity management tools, and ticketing systems.
• A structured, problem-solving mindset with the ability to troubleshoot issues independently.
• Clear communication skills and the patience to support non-technical users effectively.
• Ability to multitask, prioritize, and perform well in a fast-paced, support-driven environment.
• Team-oriented attitude with a willingness to learn, adapt, and support global users across time zones.