Desktop Support Engineer

This role is for one of the Weekday's clients

Salary range: Rs 350000 - Rs 400000 (ie INR 3.5 - 4 LPA)

Min Experience: 3 years

Location: Chennai

JobType: full-time

We are looking for a skilled Desktop Support Engineer with 3–4 years of experience in Desktop Support, Technical Support, or IT Support to join our IT operations team. The ideal candidate will be responsible for providing end-user support, troubleshooting system issues, and ensuring smooth operation of desktop environments across macOS and Linux systems. This role requires strong technical expertise in operating systems, networking fundamentals, enterprise productivity tools, and data security practices.

You will work closely with internal teams to resolve technical issues, maintain IT infrastructure standards, and ensure employees have a reliable and secure computing environment. The role also involves supporting identity management systems, device management tools, and implementing security policies including Data Loss Prevention (DLP).

Requirements:
Key Responsibilities

• Provide L2 desktop and technical support to internal users for hardware, operating systems, and enterprise applications.
• Troubleshoot and resolve issues related to macOS and Linux systems, including software installations, OS configurations, updates, and system performance optimization.
• Diagnose and resolve network connectivity issues related to TCP/IP, DNS, Wi-Fi, VPN, and LAN environments.
• Manage and support user accounts, permissions, and access controls through Active Directory and related identity management systems.
• Support enterprise collaboration and productivity platforms including Office 365 (O365), ensuring proper configuration, troubleshooting, and user assistance.
• Manage endpoint devices and enforce policies using Microsoft Intune or similar device management solutions.
• Assist in implementing and maintaining Data Loss Prevention (DLP) policies to ensure sensitive organizational data is protected across endpoints and communication platforms.
• Perform desktop imaging, system provisioning, and device onboarding/offboarding for new and departing employees.
• Monitor system health, apply patches and updates, and ensure endpoint security compliance across all supported devices.
• Document support activities, troubleshooting steps, and IT procedures to improve knowledge sharing and operational efficiency.
• Collaborate with network, security, and infrastructure teams to resolve complex technical issues and improve IT service delivery.
• Maintain inventory of hardware assets and coordinate with vendors for repairs or replacements when necessary.

Required Skills & Qualifications

• 3–4 years of hands-on experience in Desktop Support, Technical Support, or IT Support roles.
• Strong experience supporting macOS and Linux operating systems in enterprise environments.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and general network troubleshooting.
• Experience working with Active Directory, including user account management, group policies, and authentication troubleshooting.
• Hands-on experience supporting Microsoft Office 365 (O365) services such as Outlook, Teams, OneDrive, and SharePoint.
• Experience with Microsoft Intune or other endpoint management solutions for device configuration and policy enforcement.
• Familiarity with Data Loss Prevention (DLP) tools and policies to ensure compliance and protect sensitive information.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and user support skills with the ability to explain technical concepts to non-technical users.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Microsoft Modern Desktop Administrator, or similar are a plus.
• Experience supporting remote work environments and endpoint security practices.
• Exposure to IT service management tools such as ServiceNow, Jira, or similar ticketing platforms.