Desktop Support

InfojiniInc1

Denver, CO, United States contract

Posted: February 21, 2017

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Quick Summary

This job involves assisting with desktop support tasks, including user questions and issues, and providing technical assistance for Windows 7, 8 and 10 and Microsoft Office.

Required Skills

Technical Assistance Microsoft Desktop Support Certification Mobile Device Provisioning Laptop Repair Physical Setup OEM Documentation Process Creation Remote Installation

Job Description

Direct Client

Title:

Desktop Support

Location: Denver, CO
Duration: 4 months (Locals Only)

Description:

This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

SCOPE

The Vendor shall be responsible for providing qualified candidates to:
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office

• Assist in configuring cell phones with both iPhone and Android.

• Resolve computer problems

• Install and perform minor repairs to computers and peripheral equipment

• Set up IT equipment for employee use

• Maintain records of daily hardware installations

• Prepare and document retired equipment and for surplus

• Update/create documentation and processes

• If remote access cannot fix problem, contractor may need to service multiple CDPHE locations in the surrounding Denver metropolitan area.

All your information will be kept confidential according to EEO guidelines.

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