Desktop Support Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

This Desktop Support Analyst role will be working within our Desktop Services team , getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers.

Requirements:
Here are the key skills and experience relevant to this role:

• Providing remote and face to face support to customers in a professional, knowledgeable manner,
• Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team,
• Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.

To be considered for this opportunity you should be able to demonstrate:

• Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role,
• Well-developed IT troubleshooting skills. Ideally, you’ll have gained experience in a range of the following key skillsets,
• Knowledge of Microsoft Windows Operating Systems,
• End user compute M365,
• Software Application support,
• Active Directory and Exchange,
• Hardware installation, imaging and upgrades, printers and AV equipment,
• Networking and VOIP,
• Experience of building and maintaining excellent relationships with customers,
• ITIL Foundation V3 qualification or a willingness to undertake relevant training.

Benefits:
At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.