Desktop Analyst

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview

Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and noncritical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required.

This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.

• This position follows a weekend schedule, requiring availability from Friday through Monday. The role consists of 11-hour shifts from 7:00 AM to 6:00 PM. You will also be required to report onsite at the NYC office every Monday with the same 7:00 AM-6:00 PM shift, along with flexibility to visit client sites across NY and CT as needed.

• This is a full-time position offering benefits, paid training, and a salary range of $65K-$80K.

Responsibilities

• Provide frontline chat-based technical support for end users across key managed services clients.

• Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.

• Assist users with common technical issues including:

• Password resets

• Basic connectivity issues

• Microsoft Office / O365 troubleshooting

• Desktop application support

• IP phone and workstation issues

• Perform basic workstation tasks including installing, upgrading, and removing desktop applications.

• Support inventory tracking for hardware, peripherals, and user equipment.

• Escalate issues appropriately to senior team members when necessary.

• Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.

• Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.

Preferred Qualifications

• 1-2 years of helpdesk or desktop support experience (internships included).

• Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).

• Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate.

• Some experience with Hybrid or Cloud environments is a plus.

• Basic understanding of:

• Microsoft 365, Exchange, Intune

• Entra ID (Azure AD)

• Active Directory (password resets, group membership)

• Remote support tools and VPN

• Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)

• Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.

Required Qualifications

• Minimum 1 year of desktop support or end-user support experience.

• Strong customer service orientation and comfort interacting with users of all technical levels.

• Excellent written and verbal communication skills.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Team-oriented mindset with a willingness to learn and grow.

Tier 1

PM26

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.

Our professional services team, which includes Workplace Technology and Data Center Solutions provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

For more information, visit: www.align.com