Design Operations Program Manager

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Plaid’s Design organization brings together brand and product designers, researchers, and copywriters who craft cohesive, human-centered experiences across every touchpoint. We focus on building the systems, practices, and operations that enable design excellence and help our teams scale effectively. Within Design, the Design Operations (Design Ops) team drives clarity, alignment, and efficiency; supporting creative collaboration and ensuring the organization can deliver impactful work at speed and scale.

We’re looking for a Creative & Design Ops Program Manager to help strengthen how we plan, produce, and deliver creative work. This role sits at the intersection of design operations, creative production, and program management, supporting both brand and product design. You’ll own strategic initiatives that range from campaign planning and execution to studio management and process improvement. Partnering across disciplines, you’ll build the systems and workflows that help teams work efficiently, stay aligned, and deliver high-quality storytelling and design.

Responsibilities:
• Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams.
• Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget.
• Track performance and lead retrospectives to continually improve campaign processes.
• Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management.
• Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed.
• Champion operational excellence and process clarity across teams.
• Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing.
• Partner with producers and editors to manage pre-production, shoots, and post-production delivery.
• Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale.

Qualifications:
• At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
• Experience in design tools like Figma and project management tools like Linear
• Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
• Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
• An eye for continual improvement, and passion for efficiency and operational excellence at scale
• Excellent interpersonal, presentation, and communication skills
• Comfort with a fast-changing environment

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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