Deputy Manager - Transformational Quality - REF85295I_2025188239 - Pune Weikfield

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description: Deputy Manager – Continuous Improvement (CI), F&A Processes.

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🎯 Role Objective:

To drive and embed a culture of continuous improvement across Finance & Accounting processes by identifying inefficiencies, Implementing Lean Six Sigma Methodologies, and delivering measurable business impact. The role will support Transformation Initiatives, Process Standardization, and Automation opportunities across multiple client accounts.

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📌 Key Responsibilities:

• Lead CI initiatives across F&A processes (P2P, O2C, R2R) using Lean, Six Sigma and other improvement frameworks.
• Conduct process diagnostics, Root Cause Analysis, and value stream mapping to identify improvement opportunities.
• Facilitate Kaizen events, workshops, and cross-functional brainstorming sessions.
• Collaborate with Operations, Digital, and Transformation Teams to implement automation and analytics solutions.
• Track and Report CI project metrics (Cost savings, Cycle time reduction, Quality improvements).
• Coach and Mentor team members on CI tools and techniques.
• Support client presentations and governance meetings with CI insights and outcomes.
• Ensure compliance with internal quality standards and client SLAs during CI execution.
• Pilot CI solutions in controlled environments and refine based on feedback before full-scale deployment.
• Conduct periodic reviews to assess sustainability and embed continuous improvement practices.

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🧠 Required Skills & Competencies :

• Strong understanding of F&A processes in a BPM Environment.
• Hands-on experience in Lean Six Sigma (Yellow Belt mandatory; Green/Black Belt preferred).
• Proficiency in CI tools (Process Mapping, DMAIC, SIPOC, Fishbone, Pareto, etc.)
• Excellent Stakeholder Management and Communication Skills.
• Ability to Manage Multiple Projects and drive results independently.

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• Graduate/Postgraduate in Commerce, Finance, or related field.
• 6–9 years of Total experience, with at least 3 years in CI roles within BPM or shared services.
• Certification in Lean Six Sigma (Yellow Belt minimum).
• Experience working with global clients and cross-functional teams.

Role - Client Facing / IC Role.

Shift: - UK Shifts – 1:00 PM to 10:00 PM IST. 

Work Mode – Work From Office.