Deputy Manager – Bid Mgmt./Sales/CRM

Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance.  We enable railroads to operate at peak efficiency over a smooth, precisely aligned track that increases railway safety while reducing fuel consumption and other key operating costs. Our broad array of equipment and services supports every type of railway operator, from major national and international railway systems to short lines and high-speed urban transit networks.

Job Description 

This key role will be responsible for leading the end-to-end bid management process for railway infrastructure maintenance services and equipment. Additionally, it will require supporting sales strategies, managing client relationships. The role demands a proactive individual with a deep understanding of government tendering processes (especially Indian Railways & Metro projects), strong documentation and communication skills, and the ability to work in a dynamic and target-driven environment.  

Key Responsibilities:  

Bids and Proposal Management: 

• Manage end-to-end bid and tender processes (RFPs, RFQs, EOIs) for local and global tenders 

• Must have proven experience of GEM & IREPS bid submission.  

• Able to work as costing engineer for product, projects etc. Must have knowledge in Excel handling (Pivot, charts, etc.).  

• Coordinate with global cross-functional teams (technical, legal, finance) to compile proposal. 

• Draft and review proposal documents ensuring timely and high-quality submissions. 

• Maintain a bid repository and update bid trackers regularly. 

• Evaluate and improve bid processes and documentation. 

• Strong written and verbal communication skills. 

• Excellent organizational and time-management abilities. 

• Attention to detail with a problem-solving mindset. 

• Ability to work independently and collaboratively with internal teams. 

Sales & Business Development: 

• Assist in identifying new business opportunities within Indian Railways, Metro and other public/private sector infrastructure clients. 

• Coordinate with internal departments for technical, pricing, and commercial inputs required for proposals. 

• Follow up with prospects to convert leads into opportunities. 

• Maintain and update sales reports, forecasts, and pipeline trackers. 

• Track and report sales metrics and performance on a regular basis. 

• Creating marketing plan by discussion with line manager and supporting global team for periodic marketing campaign. 

• Marketing: Able to coordinate and arrange marketing events like Tradeshows IREE, IPWE etc.  and coordinate social-media marketing activities. 

CRM Management: 

• Maintain and update customer information in the CRM system. 

• Monitor sales pipeline and follow up with sales teams for updates. 

• Analyze CRM data to identify trends and opportunities. 

• Ensure data integrity and accuracy across all CRM entries. 

Required Knowledge, Skills, and Experience: 

• Bachelor’s degree in engineering; MBA preferred. 

• 10-12 years of experience in sales, bidding, or CRM in the railway/engineering/infrastructure domain. 

Desired Knowledge, Skills, and Experience: 

• Strong knowledge of government procurement processes. 

• Proficiency in MS Office, IREPS, GeM, and other tender portals 

• Excellent communication, negotiation, and documentation skills. 

• Ability to manage multiple projects with strict timelines. 

• Strong experience dealing with Indian Railways Track department or similar. 

• Strong technical understanding of rail track machines and related equipment. 

• Willingness to travel extensively (up to 60% of the time). 

• Additionally, experience in marketing activities on Social Media, Trade Shows is a plus 

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.