Deputy Clinic Director

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us.

This position is contingent on contract award.

The Deputy Clinic Director supports the Clinic Director in providing on-site clinical leadership and oversight for the delivery of health care services at the assigned facility. This role assists in ensuring the quality, safety, compliance, and operational effectiveness of clinical services provided under the contract. The Deputy Clinic Director helps oversee direct and indirect patient care functions, patient safety initiatives, implementation of medical policies, quality management activities, performance improvement efforts, inspection readiness, and resolution of clinical concerns. 

The Deputy Clinic Director works closely with multidisciplinary clinical staff to help ensure health care services are delivered safely, efficiently, and in accordance with contract requirements, applicable clinical standards, credentialing requirements, documentation standards, emergency response protocols, and continuity of care obligations. This role also provides direct patient care, as needed, to support access to care, staffing coverage, and mission requirements. 

Key Responsibilities

• Support the Clinic Director in the oversight and direction of clinical services, including direct and indirect patient care, patient safety, and day-to-day clinical operations delivered under the contract.  
• Serve as the acting clinical leader in the absence of the Clinic Director and assist in maintaining safe, effective, and compliant health care services at the facility.  
• Assist with clinical governance activities, including oversight of medical staff conduct, documentation standards, infection prevention and control, emergency preparedness, and patient safety practices.  
• Support implementation and monitoring of clinical policies, procedures, protocols, and medical practice requirements applicable to the facility.  
• Participate in the development and review of administrative and clinical procedures, guidelines, and standard operating procedures.  
• Support quality management and performance improvement initiatives to enhance clinical outcomes, patient safety, and operational effectiveness.  
• Assist in the investigation, documentation, and resolution of adverse events, sentinel events, complaints, grievances, and other clinical concerns.  
• Help ensure continuous readiness for inspections, audits, and compliance reviews, including timely completion of corrective actions and follow-up activities.  
• Provide clinical oversight and support to physicians, advanced practice providers, nursing staff, pharmacists, medical assistants, and other clinical personnel, as assigned.  
• Support collaborative practice oversight for advanced practice providers and ensure delegated clinical duties are performed in accordance with applicable law, policy, and scope-of-practice requirements.  
• Mentor staff and support ongoing education, competency validation, and professional development of clinical personnel.  
• Provide direct patient care, as needed, to support timely access to care and continuity of operations.  
• Assist in coordinating health care delivery at the assigned facility, including screening, assessment, treatment, patient education, and follow-up for acute and chronic conditions.  
• Support oversight of diagnostic and therapeutic services to ensure appropriate utilization, monitoring, and documentation.  
• Assist in ensuring timely triage of health care requests, required medical screenings, health assessments, referrals, consults, test result review, and follow-up care.  
• Promote continuity of care through accurate documentation, effective care coordination, and communication with internal staff and external providers.  
• Ensure transfers and transitions of care are supported by timely and complete continuity-of-care documentation.  
• Support off-site referrals, hospital transfers, and specialty care coordination, including required authorizations, tracking, and follow-up.  
• Promote complete, accurate, timely, and medically appropriate clinical documentation in accordance with policy, regulatory requirements, and contract standards.  
• Maintain proficiency in the Electronic Health Record and support staff compliance with documentation, recordkeeping, privacy, and confidentiality requirements.  
• Support compliance with emergency response, evacuation, life safety, and Basic Life Support requirements, and participate in drills and preparedness activities.  
• Maintain awareness of applicable health care standards, accreditation requirements, directives, policies, and procedures relevant to the delivery of care.  
• Support compliance with credentialing, licensure, certification, and professional qualification requirements for health care personnel.  
• Assist in evaluating clinical equipment needs and providing recommendations regarding medical equipment and resource utilization.  
• Demonstrate professionalism, cultural sensitivity, and the ability to work effectively in a multicultural and multilingual environment, including use of interpreter services when needed. 
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.    

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Basic Requirements/Certifications:  

• Current, full, active, and unrestricted license in Texas or the ability to obtain one. 
• Must have and maintain an unrestricted license from the Drug Enforcement Administration (DEA) to prescribe controlled medications. 
• A minimum of three (3) years post residency experience providing direct patient care as a board certified or eligible physician in Internal Medicine, Family Medicine, Emergency Medicine or Preventive Health.   
• A minimum of one (1) year experience in the provision of clinical supervision and leadership to other medical professionals and ancillary clinic staff. 
• Have knowledge of a wide range of complex patient care concepts, principles, and practices to perform assessments of considerable diversity to include mental health, medical, surgical, ambulatory, and emergency care. 
• Experience in a detention/correctional or residential healthcare setting is preferred. 
• Basic Life Support (BLS) certified through American Heart Association (AHA) or American Red Cross. 

Education Required: 

• Doctor of Medicine degree from a U.S. or Canadian program accredited by the Liaison Committee on Medical Education sponsored by the Association of American Medical Colleges and the American Medical Association (AMA) OR 
• Doctor of Osteopathic Medicine degree from a program accredited by the Commission on Osteopathic College Accreditation of the American Osteopathic Association (AOA) OR 
• Certified by the Educational Commission for Foreign Medical Graduates if you are a graduate of a medical school that is not located within a U.S. State or territory or other jurisdiction, or a Province or Territory of Canada. 
• Completion of medical specialty training leading to board eligibility in Family Medicine, Internal Medicine, Emergency Medicine, or Preventive Health is required; board certification is preferred. 
• Other board-certified specialties may be considered with approval from the Corporate Medical Director and Corporate Clinical Operations Staff. 

Attributes and Professional Qualities: 

• Strong oral and written communication skills.  
• Excellent interpersonal skills.   
• Clinical leadership experience.  
• Critical thinking skills.  
• Cultural competence to be able to serve a diverse patient population.  
• Integrity, honesty and professional accountability.  
• High degree of independence, initiative, and follow-through on sensitive and complex issues. 

Physical Requirements: 

• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ mile. 
• Requires physical exertion such as lifting objects greater than 30 pounds. 
• Required to perform CPR/emergency care standing or kneeling. 
• Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self). 
• Must be able to see, hear and smell with aids if necessary. 
• Must be able to lift, push, or carry 30 pounds. 
• Must perform the duties of my job in a stressful and often austere environment without physical limitations. 
• Sitting and/or standing for extended periods of time. 
• Average manual dexterity for computer operation. 
• Phone or computer use for extended periods of time. 

Other Special Qualifications: 

• Must maintain current/physical residency in the continental U.S. 
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment. 
• U.S. citizen and have resided in the U.S. for the last five years (unless abroad on official U.S. government duty). 
• Successfully engage in and complete a thorough Background Investigation. 
• Poses or have ability to obtain required security clearances. 
• Proficiency in Spanish is preferred. 

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.